I’m having issues that the Plex pass should have helped with transcoding on a very powerful desktop system why can’t Plex pass supporters get access to someone at Plex without going through a forum?
Forum support is all that Plex is offering – except for billing issues.
As for your issue…
Transcoding by itself is not a Plex Pass feature… the only aspect of that coming to mind is hw-accelerated transcoding using the servers (integrated) graphics chip.
Mind sharing what exactly isn’t working for you?
I have a GTX1070 hybrid with the latest driver the Plex server is only using 6% of it and 80% of the gen 9 I7. I have the switch on for hardware transcoding in the web app, my desktop is more than capable of dealing with anything thrown at it I have a gigabyte arous master Mobo I’m running W10 pro there’s 32 gigs of RAM 2 M.2 Western Digital Black drives and a 4 TB spinning HD in the system since paying for the lifetime pass it doesn’t do any better than my Synology NAS at transcoding 4K video? This is very disappointing I was going to leave the desktop running when I want access to the 4K movies remotely once the cable company finished the Fiber rollout. It’s the only reason why I paid for the lifetime pass!
Plex always gives issues when it comes to transcoding and I never understand why. I have a Ryzen 7 and a Titan X with HW accelerated transcoding enabled and it will tell me it cant transcode a 1080p video because my “Server isn’t powerful enough”… right…
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That’s why I’m afraid I may have thrown away a franklin on Plex for nothing? They don’t have any support except here when I emailed them I got a polite rejection and told they won’t/can’t provide support any other way except to share it with everyone hoping a user can figure it out? I know/hope actual Plex employees are here but not having a regular support channel for paying customers ?
Not true. Plex does not always have issues with transcoding. My 4-year-old Kaby Lake i5 works perfectly.
great for you. No reason i should get errors for transcoding 1080 when 4k transcoding has zero issues. The issues are never fixed a majority of the time.
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Let’s not mix things up.
I cannot comment on the remarks Bphilipson is throwing into this without further context. Reading a lot of other forum posts I tend to strongly disagree with the attitude this is just a general issue and things not getting fixed.
4K transcoding is quite demanding… even for modern systems. There’s an entire thread on the caveats and things to consider when going there.
This will highly depend on the exact details of your file. Keep in mind that hw-accelerated transcoding does not support burning in of subtitles … whenever that’s a part of the game, the heavy lifting is left to CPU. And even a gen 9 i7 can get to its limits with a complex stream.
I recommend you take a look at the 4K thread I’ve mentioned above:
As for what is/isn’t supported by GPU/CPU:
https://support.plex.tv/articles/201774043-what-kind-of-cpu-do-i-need-for-my-server/
(side note: 4K transcoding requires a PassMark score of approx. 12000 or 17000 for SDR/HDR respectively… I have not yet seen updated numbers for the newly added HDR tone mapping — I’ve found a number of gen 9 i7s that deliver a PassMark score in the area of 14-15k… that might just be not enough power)
https://support.plex.tv/articles/115002178853-using-hardware-accelerated-streaming/
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With a gen 9 core i7 CPU, you should go for the Quicksync hardware transcoding, instead of the nVidia.
Enable the “integrated/on-board” graphics of your mainboard in the BIOS.
Then install the driver software for the integrated graphics (downloaded from the Intel website).
Reboot the computer.
Try hardware transcoding again.
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