How to correct "This server cannot reach the internet. Please verify connectivity and try again"

General Discussions
1

I see it’s been posted before and I’ve tried to resolve it but failed.

On Updating Library (on Synology 412play) with MacBook Pro running OS X 10.11.6 and Plex Media Server 1.0.3.2461-35f0caa after using VPN (if that’s relevant…), I get “This server cannot reach the internet. Please verify connectivity and try again” and can’t resolve it by deleting:

\PubSubServer_SUSendProfileInfoXFirstRun_SUHasLaunchedBefore_SULastCheckTime_LanguageInCloud_PubSubServerPingYSUFeedURL_PlexOnlineToken_CertificateVersion_AnonymousMachineIdentifier^PlexOnlineMail_PlexOnlineUsername_OldestPreviousVersion_PublishServerOnPlexOnlineKey

from com.plexapp.plexmediaserver.plist.

I can play music on both MacBook Pro and IOS app (both within WiFi and remotely).

I just can’t Update the Music Library.

Thoughts?

2

Bumpity bump.

3

Same issue on Windows 10 64bit
Server Version 1.0.3.2461
can’t update the music library
Plexpass account
Checked the usual causes without finding anything unusual

Help

4

Same problem here and as almost always the FORUM gives NO ANSWER !!!
Is there anybody out there? Someone from PLEX? Can we get some help please? HELP HELP HELP !!!
I’m running PLEX (with Plex Pass) on my QNAP TS-453-mini with 16Mbyte RAM. Server Version = Version 1.2.5.2966
Up until now I haven’t resolved any problem by contacting the Forum.