Updating My Music Library Fails

I am trying to update my music library and I get this error:
This server cannot reach the Internet. Please verify connectivity and try again.

I have internet connection my server is online and it is just the music that doesn’t want to update.

I have the latest version of plex, I am a plex pass member, and I am using WD My Cloud PR4100.

I really don’t like the fact you cannot contact plex directly about support issues especially when you are a plex pass member as you have spent money for this.

Any suggestions on what to do?
I would appreciate any help?

Thanks so much.

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