How to debug a new playback issue?

Two things can help you with posting log files.
When you restart PMS, give it 6 min., then cause the issue, stop playback, and download logs, you will see a number of the logs are timestamped after the reboot. Those are the only ones we need, and they will be reasonably clean.

Two, you can use a text editor to redact things based on the privacy info :point_down:

And another that includes an example at the bottom of details that help