Server Version#: 1.41.3.9314
Player Version#: 8.44
What is the best method of troubleshooting the agent process of scanning files into a library? Is there any logging that can be enabled to troubleshoot the scanning process? I am getting about 15% of my files loaded into the library. The other “eligible” files are simply ignored. How do I determine why the agent/scanner is ignoring those files?
Plex keeps logs in the server log location. Post a copy of your logs, and a filename that isnt getting scanned. A vast majority of the time its either a naming or folder structure issue.
In 95% of cases it boils down to https://support.plex.tv/articles/201543057-why-is-some-of-my-content-not-found/
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