I have a video “Breakdown” (1997) that won’t correctly match, using any provider. The Movie Db agent says there is no match, but the website shows at least three movies with this title! The Plex Movie provider gives only the 1955 match. If I unmatch the title says 2017.
The match exists on the provider’s website but Plex won’t find it. How can I force the correct match?
What version of Plex Media Server are you running?
If you are running 1.20.1+, then you can use the new Plex Movie agent. This allows you to add the IMDB or TheMovieDB ID to the folder and file names. PMS will then use that ID to match the movie.
Plex Docs --> Your Media --> Movie Files (Naming and Organizing) --> Naming and organizing your Movie files.
Plex Media Server download: https://www.plex.tv/media-server-downloads/
Plex Media Server: 1.20.1.3252, with new Plex Movie agent
Using folder/file name: /Movies/Breakdown (2016)/Breakdown (2016).mkv (release date is 2016, not 2017).
Fix Match found it using Search Options, Agent = The Movie Database, and leaving the year blank. However, it did not download any metadata for the movie.
Adding the IMDB ID to the name worked.
/Movies/Breakdown (2016) {imdb-tt3381610}/Breakdown (2016) {imdb-tt3381610}.mkv
There is a Breakdown (2017).
Missed it. Thanks for letting me know. I’ll re-test.
Update 2: Success. Plex matched the file and pulled cover art & other metadata. No cast pictures, but none on IMDB or TheMovieDB either. I had a typo in the file name on first attempt for the 2017 version.
/Breakdown (2017) {imdb-tt6976282}/Breakdown (2017) {imdb-tt6976282}.mkv
Screenshot from Plex Web. Ignore the 30 sec length. I’m using a test file, I do not have the real movie.
Update: No luck for the 2017 version, even with the IMDB ID in the folder/file name. However, IMDB lists it as a 13 minute short. If I remember correctly, Plex licenses data only for mainstream movies (released in a theater, etc). That would be why it doesn’t match.
I solved it. I had to go into Search Options in the Fix Match dialog and set the year to 1997. (I mistakenly said 2017 in the OP).
Man was that was too hard! It was easy, but I don’t see why I would have this issue to begin with - doesn’t make sense at all. Dang.
FordGuy, how did you edit your post? I can’t see any way to edit mine.
click the ... next to the grey reply button to see more options.
a couple days ago when you originally made post there was an issue with provider.
Thanks, BigWheel. None of the providers worked today, either, so I had to ‘help it out’.
There is no edit option on the OP, but there is on my reply. Nice. 
Well would need to see the scanner, server and matcher logs to see what might be going on. You can download logs from troubleshooting section of server settings.
looks like forum software doesn’t allow edits to post after a set period of time. I changed the setting to allow forever.
I’m running into a somewhat similar problem to the OP, but those steps are not working. I have a movie I’m adding. I manually choose Match after unmatching a different wrong automatch. I want it giving me the entry from TheMovieDb so I set the Agent to The Movie Database & the language to English (for some reason whenever I select The Movie Database it always defaults to Dansk) with the movie name, Intergalactic Thanksgiving & the year as 1979 as it is on the MovieDb listing. It gives me 1 result Intergalactic Thanksgiving with the correct year. Perfect. I select it & it gets the Metadata & names it Intergalactic Thanksgiving or Please Don't Eat the Planet (The name on IMDB) & does not return the Posters from TheMovieDB. It only returns a single poster, which is similar to the 2nd one on TheMovieDB, but it is cut differently so I know it’s not the one from there. After reading here I looked & it’s the one from IMDB. I wasn’t sure it’d return any posters because I just added them to TheMovieDB, but for some reason it’s searching & finding the entry on TheMovieDB, but when it pulls the Metadata it’s getting it from IMDB, even when set to The Movie Database
If you are currently using the new Plex Movie as the primary agent it can’t be mixed with other agents.
in the advanced tab when editing the metadata for that movie see if Dansk is selected as the language.
What do you mean? When I select the TMDB Agent it returns different results. When I select it it gets Metadata from somewhere different then the automatch, it just pulls all the info from IMDB instead of The Movie Database. Same thing happened when adding the 1954 Frosty The Snowman, it pulls the data from IMDB which is super wrong. (on that one IMDB has dates & info for the song instead of the movie & no real cover). I switched the primary agent to TMDB, danced, re-added it, & it gave me the same IMDB information. I even have the Plex Agent set to TMDB on all settings except for Rotten Tomato ratings, & The same on the TMDB Agent.
Nope, & all my language settings are set to English everywhere I can find a setting. When TMDB is set as default is shows English there & something different for TMDB
The agent that is set for your library is what I mean by the primary agent. the new agent works very differently than the old ones. You cant fix match with another.
Was referring to here.
You can just copy paste the info in you want.
I know, & I changed the default library in the library settings & got the same result after dancing.
I mean I am, I don’t know exactly how if it’s not possible because the thing it’s matching with isn’t in the results on the Plex Agent at all. What the Plex Agent matched Intergalactic Thanksgiving with was a different thing called Nelvanimation which is actually a collection of 4 cartoons on a VHS tape that Intergalactic Thanksgiving was a part of.
When I changed the library’s Default Agent to The Movie Database it gave me the same results as when I went Fix Match, saw no results for Intergalactic Thanksgiving, changed the Metadata Agent from Plex Movie to The Movie Database, & selected the result, Intergalactic Thanksgiving
Unless something has changed since the post below, matching with the legacy or TMDB agents is ok if the library is using Plex Movie as its primary agent; matching with Plex Movie is not ok if the library uses the legacy or TMDB agents as its primary.
So, what you’re trying to do should be possible; why it isn’t returning the proper poster I’m not sure. However, if you fix match and leave the agent as Plex Movie, does it not give you the option for “Intergalactic Thanksgiving or Please Don’t Eat the Planet?” It does in my case, it’s just not the first match. It pulls the poster from TMDB and the rest of the metadata appears to be correct.
What is the priority order of your TMDB agent
I guess it does. I know it didn’t the 1st time because that was why I went to change the Agent in the first place. I have submitted changes to IMDB & TMDB with corrected information & Images so it may have changed.
It’s not pulling the Metadata from The Movie Database though. not the poster or the information. It DOES now have the correct Poster, but that’s only because the image submitted to IMDB has now been approved. You can’t tell which anymore because the Submissions I submitted have been approved now.
Check with Frosty the Snowman (1954) IMDB has not approved that image yet & has the date set to the release of the Frosty the Snowman song as 1950 instead of the realease of the short as 1954. Both o f those, in any configuration, set to The Movie Database or set to Plex Movie or Plex Movie (Legacy) returns ONLY the information from IMDB . It’s not the 1st time I’ve had trouble with the Results being off, but this one I can clearly track because it’s 2 seperate instances where it returned results that are different as only the ones from IMDB
Fanart.tvThe Movie DatabaseLocal Media Assets (Movies)Sub-Zero SubtitlesI removed Plex Movie (Legacy) from it while trying to get this to work. I did that after the 1st time adding Intergalactic Thanksgiving but before the 1st time adding Frosty the Snowman (1954). & because I already see the question coming, no, there is no internal metadata on the files, I didn’t add any in the 1st place & I actually stripped out all metadata before adding them as part of standard process.
Now, I know at times it does do this correctly, because I always check The Movie Database before adding most things & definitely for anything obscure, I do this so as to be sure I have the name correct to match (I copy it, with the year, from TMDB) & to add the artwork to ones that don’t have any. I often add artwork to movies that have none & as long as I have submitted the art before I try to add the movie the 1st time it always includes the art I submitted 5 minutes before. I’m very aware of this because I do the same thing with TheTVdb, But that one I have to wait. & the time is inconsistent because of however the API updates. Sometimes an hour is enough & the correct information & Images show up, other times a week later it still doesn’t. This is very frustrating for me because I don’t know how long I must wait. TheMovieDb on the other hand I know that 5 minutes is always enough. Except in cases like these where it won’t get information from there at all. It may be that it only pulls information from TheMovieDb when it’s missing on IMDB I don’t know as I usually ignore IMDB because they require you to submit the reason you are editing it, & wait 2-30 days before it gets reviewed, Images submitted sometimes disappear, sometimes get added, & half the time they don’t fix it , even when you have submitted links to absolute proof that the information they have is incorrect. I completely understand why TheTVdb doesn’t consider them an acceptable source of proof, because it seems that whether or not they correct incorrect information is about which the person reviewing it likes better rather than where there is evidence. IMDB went to crap when Amazon acquired them
Another one, same issue.
The Movie Database turns up a result for Have Yourself A Goofy Little Christmas, matches it, then returns thd IMDB listing of A Goof Troop Christmas
Why do we call it The Movie Database when it’s actually IMDB?
Is what is there.
https://www.themoviedb.org/movie/355524-have-yourself-a-goofy-little-christmas
There is a separate GoofTroop one there
