How to FULLY disable Discover & Watchlist/Streaming Services

That’s great news! I couldn’t believe it when other employees seemed to be saying it was a conscious decision to show results from ALL streaming services, even those you don’t have. It sounded like pure advertisement, which I’m sure Plex employees should understand people don’t want in their personal media server.

I still don’t believe “beta” software should have been forced to all users. I’m also hoping that the update you speak of comes quickly.

… speaking of other updates that would be nice to have soon, it’d be great to have the search results screen (with local media only) back that was removed with the previous search change. That results screen was extremely useful as a server owner. Do you have any idea when that “soon” update will come?

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Having the old Search Results page would rock.

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I added my first vote ever to being able to disable this “feature”, and I have been a Plex Pass member since the very beginning. I really hope that they listen, but I have every expectation that they will not.

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I vote for the ability to disable More Ways to Watch in “Search”.

Now, this next statement is not a defense of Plex’s decision. They have chosen to follow a path they feel makes sense.

I, on the other hand, will likely choose to follow a different path, away from a company that is consistently tone-deaf to its customer base.

Bottom line, Plex, introduce all the features you wish… but what good are they going to be if you have no customers to use them?

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There is nothing ideologically wrong with the feature and it fixes a major problem with the explosion of streaming platforms. Provided they implement a couple of changes before it leaves Beta then this is a very good feature to introduce to Plex.

It’s certainly not something that will make the vast majority of people move away from Plex regardless of what is being said here. It will however encourage others to start using Plex.

Apply content restrictions to the trailers and suggestions, allow users to enable/disable the feature for all/managed users and it is very great addition that has been sorely lacking in the modern streaming era.

If the second paragraph doesn’t happen though, people will certainly move away. And lets be honest here - people aren’t downloading Plex without a friend/family member with a server, when they do (and you can check out all the app reviews) its 1 star and “OMG so many ads!”. So those people who have downloaded the client and keep using it will follow where that friend/family member with a server goes. In terms of users, for me thats family, so… a bit over a dozen accounts for me with individual accounts for nieces and nephews (parents/adults just have one account), then if I include just client apps you can at least triple that (at least one app per TV, usually more though but 3 is safe).

If they don’t make the changes that are necessary, people will leave Plex.

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Thank you Elan for maintaining the dialogue.

As many here, I don’t, want Amazon, Netflix, Hulu, Disney+ or other streaming services advertising me on my screen while I am not a subsrciber of one of them.

So, one reasonnable question here:
Is there any plan to allow us, server owner, PlexPass users, to turn this feature off ?

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Thanks dlrohwer. It is great to have input like this to consider and to be educated about. Much appreciated.

BTW, have you by chance looked at how this new Discover, Watchlist and Search might play into Plex’s own Privacy Policy? Seems to me Plex is collecting our Personal Content without an option to disable that collection.

I’ll preface my comment on this to say that I have NEVER seem a privacy policy from a commercial entity that didn’t include a carefully worded and well hidden exception to what the company publicly promised. Plex is no exception.

For instance, you know all the noise that gets made about how Plex isn’t interested in and never collects info about your personal media? Take a look at section C of their privacy policy (https://www.plex.tv/about/privacy-legal/) and think again:

Metadata for Personal Content . Except for certain exceptions such as Third-Party Control and Playback Mechanisms and image analysis (i.e., metadata about photos when these features are user-enabled, such as geotag information or scene recognition analysis), as described below, we do not collect or store metadata (information about the specific file, cover art, subtitles, running length, etc.) for Personal Content stored on your personal Plex Media Server. However, your Plex Media Server may anonymously send us filenames or other identifiers for your Personal Content for the sole purpose of providing metadata back to your personal Plex Media Server. You may disable this metadata matching capability.

Note how this paragraph starts with the word “except” and includes the word “however”. When you see a lawyer write those words you know it’s time to run.

This basically says that any metadata from your personal media collection that they need for “third-party” integration (like, say., finding matching titles on streaming services and serving you ads for them) isn’t subject to the privacy policy at all and they can do whatever they want with it.

And note that the new Discovery feature requires that you use Plex’s own metadata agents in order to work right. Hmmm, I wonder why that is . . . .

Don’t want them to share that info? Fine! Just turn off Plex’s metadata agents and make Plex next to useless.

The next paragraph specifically allows them to search your entire personal library outside of the privacy policy if you use an integrated device like an Alexa, TiVo, FireStick, blah, blah, blah that can interface to the Plex API and scrape data from your server. Any info collected is then subject to the third-party’s privacy policy and not Plex’s and Plex can do whatever they want with it. Don’t want that either? Just don’t search for anything. So much for absolute protection for your personal files.

This is the typical privacy game that companies play to make you feel protected while they’re shoveling your personal info out the back door. It’s the old “we won’t share your data (unless you use our services)” routine and Plex is fully invested in it.

So no, I strongly doubt you could make a case for Discover violating the privacy policy because they already changed it to let them do exactly what they’re now doing with your search and watchlist data. It’s just one more “feature” that you already opted-in to by simply opening up a Plex client without anybody bothering to ask.

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Well if you’re right, and Plex’s privacy policy allows them to collect whatever data they want, I’m still surprised Apple and Roku don’t have tighter restrictions on app developers which prevent them from arbitrarily making changes to their apps which allow them to start collecting additional data from their customers without consent, and from publishing / pushing beta software. Plex wouldn’t want to risk their app getting removed from these platforms, and those companies approved the updates, so I can only assume the agreements they signed with Apple and Roku allows this also.

Interestingly, I did find this on the Roku website. Not sure if it applies.

10.3. You will not, without Roku’s prior permission, (a) include any web browser(s) in your Application, or enable end users to enter web addresses into your Application, (b) permit your Application to interact with third party applications, third party logins (e.g., Facebook SSO), third party voice-controlled platforms, or third party advertising code, pixels, SDKs, APIs or other technology (e.g., header bidders), (c) include any guide or similar search and discovery feature within your Application that identifies third party services outside your Application where Content may be available, or (d) provide access to other Applications within your Application.

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Absolutely not. Metadata is subject to the privacy policy. And they cannot do whatever they want.

It very clearly says that they do not collect or store metadata except when they need to do so for 3rd party integration or image analysis or similar purposes. And when they do collect or store they described how (PMS may anonymously send metadata for matching purposes).

It may be totally fine in the USA to ■■■■■ up your customers but the EU and Germany don’t like that at all. One example is if any of these data are stored outside of the EU, you have to ask for written permission of your customer to do so.

It’s interesting that people in the EU have never fully grasped what GDPR and other data protection measures really mean. I constantly see stuff like this that makes EU regs sound like consumers have been granted god-like powers over control of their personal data. It’s just not true. Go and actually read the directives and you may find that they’re a lot different than what you think they are.

In this particular case the use of the data is governed by consent - and you’ve granted Plex consent to use that by logging in to the systems and using their services. That’s pretty much all she wrote. If Plex’s policy says that they can use your data and you use their services then you’ve consented.

Plex’s policy is clear on this: “Information provided by you to the Third-Party Control or Playback Mechanisms is not governed by this privacy policy.” That’s as clear as it can be. Use features that involve integrated third-party apps and the data falls outside the privacy limitations. They even give an example of searching for a title using Alexa as a case where they can search your library and the privacy policy doesn’t apply.

I don’t know what’s so confusing about any of this. They make it clear what their policy is and you’ve consented to it by using their services. Pretty much end of story where I went to law school.

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I think the point would be is that you cant really believe Plex Privacy Policy

all it would take is a court order, if they already dont have one

what they are telling us is what a FBI gag order will require them to say

Just because your paranoid, doesnt mean they arent out to get you

Interesting. Seems Roku doesn’t want any competition to their own universal search.

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First of all leave your cocky behavior at home. We don’t need that here.

I know the GDPR very well and while, yes, it does not grant god-like powers over control of personal data it still is strictly defining when a company is allowed to collect, share, store and also transmit data outside of the EU.
You express yourself as if Plex Inc. has found the holy grail of privacy policy while all the other companies, even much MUCH bigger ones have much more struggles with their customers data.

If you were a (good) lawyer you’d know that a privacy policy means nothing. There are laws. A privacy policy is not above the law so if it states paragraphs that are against the law, those paragraphs are invalid. And if the privacy policy is badly worded even the whole policy can be invalid.
That being said, “by consent” is illegal under various circumstances. And “if you use our system, you agree to the whole policy” is not legal by EU and DE law.

Yeah, you completely misinterpret that sentence. It clearly says that the information you provide to a 3rd party is not governed by Plex privacy policy. Which makes total sense because when I tell eg. Amazon something why should it bother Plex? Plex has nothing to do with what I tell Amazon.
However, we have a different case here. We provide information to Plex (by using the Plex Web internal search) and Plex is then providing that data to a 3rd party.

Simplified for you:
You → 3rd party = not covered by plex privacy policy
You → Plex → 3rd party = covered by plex privacy policy

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If you were (even a bad) lawyer you’d know to read the actual law before trying to pontificate on it.

As for the value of privacy policies which you automatically consent to, GDPR Article 6(1):

Processing shall be lawful only if and to the extent that at least one of the following applies:
(a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
(b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
(c) processing is necessary for compliance with a legal obligation to which the controller is subject;

And now the exact language in Plex’s Privacy Policy that specifically tells you they’re using these provisions to legally process your data and that if you don’t want that then you don’t get the services:

Plex processes and uses Collected Information with your consent, you can withdraw your consent by updating your privacy settings or closing your account. Plex also processes Collected Information when it needs to do so to fulfill a contract with you to provide you services, in its legitimate interest to aid in developing and improving the services, or when required by law. If you do not want to provide certain information to us in order to fulfil our agreement with you to provide the services, we may not be able to provide you the fullest version of our services.

As for your rights as an EU citizen to data Plex collects, Plex Privacy Policy:

If you use our services outside of the United States, we may transfer information from that jurisdiction to the United States, where data protection regulations may not offer the same level of protection as in other parts of the world, such as the European Union. If you use our services in the European Union we will transfer data to the United States subject to standard contractual clauses.

Once Plex transfers your data outside the EU to either their Swiss- or US-based systems it’s game over in terms of GDPR protection for it and Plex is expressly telling you that and you are consenting to it.

As for “You → Plex → 3rd party = covered by plex privacy policy”, again, Plex Privacy Policy:

If you choose to connect your Plex account to a third-party account or service to have us and /or that third party provide a particular feature or service, we will provide that external service with the information needed to have us and / or that third party perform the requested feature or service . . . The shared information may include metadata about the media (such as title, duration, author, cover art, dates associated with the media, and other relevant information) and information about the media itself (such as resolution, bit rate, format, location, etc.).

READ THE DOCUMENTS. You can go on believing all you want about how private your data is under the Plex Privacy Policy and/or as an EU citizen. The fact is that you can, and already have in nearly every circumstance, signed away many of your rights the minute you open a webpage. My “cocky attitude” is based on what the law and Plex’s policies actually say about such things.

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Plex sends the search content to a third party without the user’s consent, and forces the user not to close the third-party search, which infringes on the user’s privacy. Please provide the option to disable discover.

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Now it’s showing up in the iOS apps. Also no way to shut it off that I can find yet.

Plex is clearly violating this part of their privacy policy. Key words: “If you choose”.

But we already know they are going to provide an option to disable the 3rd party search results. It’s already been stated.

Afterwards if you navigate into discover knowing well enough what it does then that will be on you. But anything outside of the feature needs to be how it originally was. Looks like Plex needs to update their privacy policy also to incorporate what this function explicitly does. With options to opt out. This will open up a whole other can of worms.

It also violates the Roku policy that another person has pointed out. Unless Plex has a specific agreement with Roku then this could get messy. Plex probably needs to disclose this if so.

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