hi guys, i recently updated to the latest version after being prompted by a update pop-up on my plex app after opening on my pc, but since then when i double click on the plex icon in my notifications bar, it trys to open in chrome but is stuck loading and stays like that. i have tried exiting plex but then when i click on the desktop shortcut plex wont open at all or be seen in my notifications bar, i have to restart my pc for it to open automatically on startup and then it will do the same again... any help appreciated guys.
hi guys, i recently updated to the latest version after being prompted by a update pop-up on my plex app after opening on my pc, but since then when i double click on the plex icon in my notifications bar, it trys to open in chrome but is stuck loading and stays like that.
So try some other browser then. There are plenty of them apart from Chrome, and even if you do get a failure with them too, they might show better clues as to what went wrong. What should happen when you D-click that icon is simply that the server opens the web browser to the address "http://127.0.0.1:32400/web", just like you wrote in the topic title. This means that you can launch ANY web browser of your choice and then type that address in its address field, to have it open the Plex/Web script app (aka: "PMS Media Manager"). Naturally you must have scripts enabled too, in case some plugin normally blocks it (eg: ScriptSafe, NoScript, etc)
i have tried exiting plex but then when i click on the desktop shortcut plex wont open at all or be seen in my notifications bar, i have to restart my pc for it to open automatically on startup and then it will do the same again... any help appreciated guys.
The failure to start is most probably due to unfinished business of the previous PMS instance. The process may remain active in memory, still busy at performing its proper termination, long after the icon has been removed from the system 'tray'. The proper way of making sure that the server has terminated is to open the system's task manager and look for "Plex Media Server.exe" in the process list. As long as it remains there any attempt to relaunch PMS will fail.
Best regards: dlanor
thanks for yor reply, i have tried firefox now too and it wont load there either, it was fine until i updated plex to the latest version, i have uninstalled plex and reinstalled to see if that works but no luck with that either, i have no idea what else to do, should i downgrade to a previous version to see if it will work then?
and to add to it, the plex icon in my notification bar is now unresponsive to being clicked on
and to add to it, the plex icon in my notification bar is now unresponsive to being clicked on
I have just put this suggestion replying to your other post
"You can also try this:
Reset System and Framework Bundles and also add WebClient.Bundle - so 3 bundles to reset and see if that makes a difference
Wait 10 minutes after the restart after deleting the 3 bundles before trying
localhost:32400/web in a browser"
If it does not work, check that you do not have a proxy (Control Panel / Internet Options / Connection)
See if there is some security third party product blocking it
Check your hosts file to make sure it has not been amended affecting localhost
c:\windows\system32\drivers\etc\hosts
and upload Plex Media Server.log and also PMS Plugin Logs\com.plexapp.system.log after getting the problem
Test this after a reboot and restart of Plex Media Server
See this support page for location of logs
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
thanks for your help on this issue, i have now tried the resetting of the 3 bundles waited ten mins after restart and still no luck, i will now try the rest of your suggestions and report back, hopefully with good news thanks again
before trying the rest of those things i decided to uninstall the new version and reinstall a previous one, and now it all works fine, so il stick with this version until the problem is fixed with the newer version, thanks for your help guys
What old version ? There is a known issue if you upgraded from very old one, the logs would have highlighted the issue
I'm getting the same symptoms after upgrading.
What's the fix folks ? Fairly slack I must say.
How do I download an older version ? Will it delete my metadata if I uninstall and the reinstall Plex ?
Oct 27, 2014 17:52:59:498 [5544] ERROR - SQLITE3:E0BDF292, 1, no such column: metadata_item_settings.skip_count
Oct 27, 2014 17:52:59:500 [5544] ERROR - Exception inside transaction (inside=1) (Library\DatabaseMigrations.cpp:835): sqlite3_statement_backend::prepare: no such column: metadata_item_settings.skip_count for SQL: select metadata_item_settings.id as 'metadata_item_settings_id', metadata_item_settings.account_id as 'metadata_item_settings_account_id', metadata_item_settings.guid as 'metadata_item_settings_guid', metadata_item_settings.rating as 'metadata_item_settings_rating', metadata_item_settings.view_offset as 'metadata_item_settings_view_offset', metadata_item_settings.view_count as 'metadata_item_settings_view_count', metadata_item_settings.last_viewed_at as 'metadata_item_settings_last_viewed_at', metadata_item_settings.created_at as 'metadata_item_settings_created_at', metadata_item_settings.updated_at as 'metadata_item_settings_updated_at', metadata_item_settings.skip_count as 'metadata_item_settings_skip_count', metadata_item_settings.last_skipped_at as 'metadata_item_settings_last_skipped_at' from metadata_item_settings where account_id=? and guid=?
Oct 27, 2014 17:52:59:500 [5544] ERROR - Exception inside transaction (inside=1) (Library\DatabaseMigrations.cpp:115): sqlite3_statement_backend::prepare: no such column: metadata_item_settings.skip_count for SQL: select metadata_item_settings.id as 'metadata_item_settings_id', metadata_item_settings.account_id as 'metadata_item_settings_account_id', metadata_item_settings.guid as 'metadata_item_settings_guid', metadata_item_settings.rating as 'metadata_item_settings_rating', metadata_item_settings.view_offset as 'metadata_item_settings_view_offset', metadata_item_settings.view_count as 'metadata_item_settings_view_count', metadata_item_settings.last_viewed_at as 'metadata_item_settings_last_viewed_at', metadata_item_settings.created_at as 'metadata_item_settings_created_at', metadata_item_settings.updated_at as 'metadata_item_settings_updated_at', metadata_item_settings.skip_count as 'metadata_item_settings_skip_count', metadata_item_settings.last_skipped_at as 'metadata_item_settings_last_skipped_at' from metadata_item_settings where account_id=? and guid=?
Oct 27, 2014 17:52:59:501 [5544] ERROR - Exception thrown during migrations, aborting: sqlite3_statement_backend::prepare: no such column: metadata_item_settings.skip_count for SQL: select metadata_item_settings.id as 'metadata_item_settings_id', metadata_item_settings.account_id as 'metadata_item_settings_account_id', metadata_item_settings.guid as 'metadata_item_settings_guid', metadata_item_settings.rating as 'metadata_item_settings_rating', metadata_item_settings.view_offset as 'metadata_item_settings_view_offset', metadata_item_settings.view_count as 'metadata_item_settings_view_count', metadata_item_settings.last_viewed_at as 'metadata_item_settings_last_viewed_at', metadata_item_settings.created_at as 'metadata_item_settings_created_at', metadata_item_settings.updated_at as 'metadata_item_settings_updated_at', metadata_item_settings.skip_count as 'metadata_item_settings_skip_count', metadata_item_settings.last_skipped_at as 'metadata_item_settings_last_skipped_at' from metadata_item_settings where account_id=? and guid=?
The fix is to upgrade first to 0.9.9.14 or 0.9.9.15 and run for 10 minutes then upgrade to 0.9.11.1
What version did you upgrade from. See current issues info in my signature
Confirmed fix was to roll back - including extensive manual uninstall actions that should not be necessary in a well-behaved app - to 0.9.9.15, then reup to 0.9.11.1.
However, in the interest of assisting the developers/QA team/deployment team in fixing whatever caused this mess, here is a collection of the sordid details behind the original 0.9.11.1 Failure to Launch:
I had walked away from Plex over longstanding failure to support playlists, and am attempting to return now that feature has been added.
Symptom is new PMS install won't load in either currently patched IE11 or Chrome.
Host is 32GB RAM i7-2600k desktop with multiple TB of storage, running currently patched Win 7 x64 with current versions of Flash (15.0.0.189) and JRE 8u25 and .NET 4.5.1
Client firewall on PMS host has all required ports, port ranges and webpages added to exclusions. No Denied entries in firewall log after doing so.
No associated Win events in any Event Viewer hierarchy (specifically: no EMET or SRP errors).
LAN router/firewall has all required ports opened for all IP addresses (viz., not just for PMS host IP). No log entries associated with PMS seen.
C:\Windows\System32\drivers\etc\hosts is clean with no entries other than:
127.0.0.1 localhost
(I.e., makes no difference whether explicitly set in 'hosts' or resolved via DNS.)
Plex for Home Theater installed and runs without incident and behaves as it should other than cannot see PMS; browsing to Channel Directory yields this error:
GetDirectory Failed for:
plexserver://channeldirectory
Followed all step-by-step instructions on Plex website including things to try posted here in forum.
No errors noted by installation program.
Behavior doesn't change depending on whether I'm logged into myPlex (lifetime account).
myPlex (plex.tv/web/app) also does not see the PMS instance when logged in.
System restarts make no difference.
PMS icon appears in Notification area when PMS successfully starts.
Anti-banner protection turned off in client firewall doesn't matter (PMS page was added to exceptions).
Icon responds correctly to these right-click requests:
- About Plex Media Server
- Start PMS at Login
Appears to respond correctly to this right-click request (Notification area icon disappears), but fails to halt (as seen via Process Explorer)
- Exit
Fails to respond to these right-click requests:
- Check for updates
- Media Manager
- Update library
Address launched in browser for failed responses is http://127.0.0.0:32400/web
Child process command line used by PMS per Process Explorer was:
"C:\Program Files\Internet Explorer\iexplore.exe" http://www.plexapp.com/licenses/server
...which launches this child process via command line:
"C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE" SCODEF:1940 CREDAT:275457 /prefetch:2
Followed instructions and purged System and Framework plug-ins. Made no difference.
Complete uninstalls and reinstalls made no difference.
Refreshing the webpages made no difference whether in Chrome or IE11.
Log files attached.
Hope this helps.
Confirmed fix was to roll back - including extensive manual uninstall actions that should not be necessary in a well-behaved app - to 0.9.9.15, then reup to 0.9.11.1.
However, in the interest of assisting the developers/QA team/deployment team in fixing whatever caused this mess, here is a collection of the sordid details behind the original 0.9.11.1 Failure to Launch:
I had walked away from Plex over longstanding failure to support playlists, and am attempting to return now that feature has been added.Symptom is new PMS install won't load in either currently patched IE11 or Chrome.Host is 32GB RAM i7-2600k desktop with multiple TB of storage, running currently patched Win 7 x64 with current versions of Flash (15.0.0.189) and JRE 8u25 and .NET 4.5.1Client firewall on PMS host has all required ports, port ranges and webpages added to exclusions. No Denied entries in firewall log after doing so.No associated Win events in any Event Viewer hierarchy (specifically: no EMET or SRP errors).LAN router/firewall has all required ports opened for all IP addresses (viz., not just for PMS host IP). No log entries associated with PMS seen.C:\Windows\System32\drivers\etc\hosts is clean with no entries other than:127.0.0.1 localhost(I.e., makes no difference whether explicitly set in 'hosts' or resolved via DNS.)Plex for Home Theater installed and runs without incident and behaves as it should other than cannot see PMS; browsing to Channel Directory yields this error:GetDirectory Failed for:plexserver://channeldirectoryFollowed all step-by-step instructions on Plex website including things to try posted here in forum.No errors noted by installation program.Behavior doesn't change depending on whether I'm logged into myPlex (lifetime account).myPlex (plex.tv/web/app) also does not see the PMS instance when logged in.System restarts make no difference.PMS icon appears in Notification area when PMS successfully starts.Anti-banner protection turned off in client firewall doesn't matter (PMS page was added to exceptions).Icon responds correctly to these right-click requests:- About Plex Media Server- Start PMS at LoginAppears to respond correctly to this right-click request (Notification area icon disappears), but fails to halt (as seen via Process Explorer)- ExitFails to respond to these right-click requests:- Check for updates- Media Manager- Update libraryAddress launched in browser for failed responses is http://127.0.0.0:32400/webChild process command line used by PMS per Process Explorer was:"C:\Program Files\Internet Explorer\iexplore.exe" http://www.plexapp.com/licenses/server...which launches this child process via command line:"C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE" SCODEF:1940 CREDAT:275457 /prefetch:2Followed instructions and purged System and Framework plug-ins. Made no difference.Complete uninstalls and reinstalls made no difference.Refreshing the webpages made no difference whether in Chrome or IE11.Log files attached.Hope this helps.
I believe the devs understand the issue and it is to do with the database migration when going to 0,9.11.1 from an old version. Issue does not arise when upgrading to 0.9.11.1 from 0.9.9.14 or later
I'm seeing this same issue and I updated from 0.9.10.1 so the database migration issue shouldn't be affecting me.
im getting abit sick of those error yesterday they had server login issue now it’s this again why does this keeps happening?
It is unlikely to be anyway related to what happened 4 years ago
Please raise a new topic giving details of version used and upload a zip of a copy of the logs folder
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/
its working again for me i also disable chrome auto update so chrome doesend mess up plex.
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