I'm about ready to give up... I cannot access the media manager after updating

Plex Players Gaming Consoles
1

I've downloaded and installed the 0.9.10.3 version. When I double click the Plex icon in bottom right corner of my task bar, it seems to be 'trying to bring up a web page with the address '127.0.0.1:32400/web' and just hangs there. I'm using google Chrome. The page just says loading...

 

I'm at a complete loss...

2

In the omni search box in chrome just type in ”plex.tv”

3

I've downloaded and installed the 0.9.10.3 version. When I double click the Plex icon in bottom right corner of my task bar, it seems to be 'trying to bring up a web page with the address '127.0.0.1:32400/web' and just hangs there. I'm using google Chrome. The page just says loading...

 

I'm at a complete loss...

What version of Windows (presumably it is windows?)

What Browser?

You can try going through the steps on this support page: Resetting System and Framework Bundles and also include WebClient.Bundle - so 3 bundles to reset

4

Windows 7 64 bit - Chrome

5

I deleted all three bundles and still the same issue. Chrome is trying to load http://127.0.0.1:32400/web and nothing happens.

6

If you have debug logging, upload the Plex Media Server.log and PMS Plugin Logs\com.plexapp.system.log

See 

 Reporting Issues with Plex Media Server and Plex media Server log files support pages

Use 'More Reply Options' button to get to the forum interface to attach log files

Also

Find out the local ip address of the Plex Media Server PC (Start / Run / CMD and type command ipconfig ) and then use that instead of 127.0.0.1 in the url in a browser

eg 192.168.0.5:32400/web

Also try localhost:32400/web

There have been problems seen where 3rd party security software or proxy software causes problem with access to 127.0.0.1

Start / Run / cmd and try

ping 127.0.0.1

and see what you get

Sorry to ask for so much .... can you also start an elevated cmd window:

Start / Run / cmd and when you see cmd.exe appear in the search results window, right click on it and select 'Run As Administrator'

In this window, type in command

netstat -a -b  > %localappdata% etstat_2014-10-09.txt

This will take a while to complete

Upload this text file (%localappdata% etstat_2014-10-09.txt) to your post as well

and one more:

check Control Panel / Internet Options 

Connection tab to confirm no proxy configured/in use

Advanced tab / Security / Enable Enhanced Protected Mode is off

7

If you have debug logging, upload the Plex Media Server.log and PMS Plugin Logs\com.plexapp.system.log

See 

 Reporting Issues with Plex Media Server and Plex media Server log files support pages

Use 'More Reply Options' button to get to the forum interface to attach log files

Also

Find out the local ip address of the Plex Media Server PC (Start / Run / CMD and type command ipconfig ) and then use that instead of 127.0.0.1 in the url in a browser

eg 192.168.0.5:32400/web

Also try localhost:32400/web

There have been problems seen where 3rd party security software or proxy software causes problem with access to 127.0.0.1

Start / Run / cmd and try

ping 127.0.0.1

and see what you get

Sorry to ask for so much .... can you also start an elevated cmd window:

Start / Run / cmd and when you see cmd.exe appear in the search results window, right click on it and select 'Run As Administrator'

In this window, type in command

netstat -a -b  > %localappdata% etstat_2014-10-09.txt

This will take a while to complete

Upload this text file (%localappdata% etstat_2014-10-09.txt) to your post as well

and one more:

check Control Panel / Internet Options 

Connection tab to confirm no proxy configured/in use

Advanced tab / Security / Enable Enhanced Protected Mode is off

1. I have  Plex Media Server.log1 through Plex Media Server.log5 as well as a Plex Media Server.txt file. I also have 1-5 for the PMS Plugin Logs.

2. I tried all three, 127.0.0.1:32400/web, the IP address from the ipconfig, I also tried localhost:32400/web - no change

3. I pinged 127.0.0.1 and it came back 4 packets sent and 4 packets received almost instantly.

4. I typed netstat -a -b  > %localappdata% etstat_2014-10-09.txt and after I hit enter nothing happens except a new command prompt (c:\windows\system32>) pops up, nothing else.

5. No proxy's and EEP is off.

 

8

1. I have Plex Media Server.log1 through Plex Media Server.log5 as well as a Plex Media Server.txt file. I also have 1-5 for the PMS Plugin Logs.

2. I tried all three, 127.0.0.1:32400/web, the IP address from the ipconfig, I also tried localhost:32400/web - no change

3. I pinged 127.0.0.1 and it came back 4 packets sent and 4 packets received almost instantly.

4. I typed netstat -a -b > %localappdata% etstat_2014-10-09.txt and after I hit enter nothing happens except a new command prompt (c:\windows\system32>) pops up, nothing else.

5. No proxy's and EEP is off.


The netstat line if run in an elevated cmd window (ie Run As Administrator) then it would have put all the results into the file netstat_2014-10-09;txt which I placed in folder %localappdata% which should be C:\Users\xxxxxx\appdata\local folder. have a look at the file and see if it has the netstat report. If you did not run the cmd window as administrator then it would just have the error message saying it could not do it! If it has the results, upload it together with the logs

For logs you can zip all the logs you identified or just upload the latest. The order (oldest to newest) is as follows:
xxxxx.log.5 (oldest)
xxxxx.log.4
xxxxx.log.3
xxxxx.log.2
xxxxx.log.1
xxxxx.log (newest - current log file)

Can you also upload copy of the hosts file
C:\Windows\System32\drivers\etc\hosts
Add as .txt file in case forum does not allow upload of files with no extension

PS: It is 2am now here - calling it a day. others can have a look at any evidence you attach
9

I will upload as soon as i get back home. Thank you for your help sa2000

10

Logs attached

11

There's an error in your log: "ERROR - Exception thrown during migrations, aborting" for an issue we've noted in this release. It means you upgraded from a very old server, and because of a bug, you couldn't complete the database upgrade.

If you uninstall and reinstall some more "intermediate" versions (you won't lose any data) it'll ensure this upgrade will work.

Sorry I can't be more specific for now, we're going to fix this issue in the next release, which will be soon.

12

How soon are we talking… ballpark. Days or weeks? If it’s going to be a while I will just update in incriments. Where can I find a list of all updates since 0.9.8?

13

Also, if I may ask... If I were to uninstall Plex from my machine and registry then reinstall the 0.9.10.3 version will it work?

14

Also, if I may ask... If I were to uninstall Plex from my machine and registry then reinstall the 0.9.10.3 version will it work?

It is the deletion of 

C:\Users\Peter\AppData\Local\Plex Media Server
that would result in a fresh install - but you would lose all your library structure and metadata and would be just like a brand new install 
 
 
The alternative is to go for the intermediate version upgrades and avoid the jump which highlighted the bug in the database migration code
This is the topic that discovered the problem: Update from 0.9.9 to 0.9.10.3 PlexPASS Version
15

I completed all the updates you listed and now it works like a charm. Thank you for your help sa2000.

16

Excellent ..... Enjoy

17

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.