I have been looking at an issue relating to scanning but I only have one set of logs and I need more examples and if the server is unavailable during scanning or after.
Could I have logs from both the server and the web app ?
For the web app you need to enable verbose logging in advance when the localhost route is working - so connect to the server via localhost and then select settings / web / show advanced / debug and chsnge logging option from disabled to verbose. Save the changes and then later when the issue is encountered via this browser and url, logging should be on.
For server logging - debug is needed and it is on by default is advanced general server settings
When the problem arises, rake screenshot, note down the time, save the web app log (settings / web / show advanced / debug / view log / select all and copy and paste to text file )
Then collect the server logs - see this article for location of server logs. Copy out the Logs directory and zip the copy and attach here together with the web app log, screenshot (please do not crop) and indication of the time
