SERVER DOWN FOR DAYS Updated to 1.18.x now server is unreachable!

Plex Media Server Desktops & Laptops
1

Upgraded to 1.18.x version of Plex Media Server running on Debian 9 and now the server is no longer reachable.

Web UI access works fine via http://ip:32400/manage

But server still shows as unreachable.

Checking service status shows plex running just fine and normal as it should – nothing stands out in the logs either for any kind of errors.

Tried downgrading back to 1.17.x and still same issue … super frustrating!! It seems there are a lot of people with issues upgrading to 1.18.x, but i don’t know what else to do now.

Tried repairing the database, that didn’t work either.

Is there some way to disable DVR/EPG at all? I suspect that may be the issue as any issues i’ve had in the past have ALWAYS been related to that. I’ve been using Plex for what almost feels like 10 years now and never had this much of an issue that i couldn’t resolve myself!!

Tried completely removing Plex from my server to do a full reinstall:

rm -rf /var/lib/plexmediaserver/Library/Application Support/Plex Media Server
dpkg -r plexmediaserver

Then did a re-install, and tried accessing via IP address … FORCED me to login through plex.tv and still does not show ANY server settings. This should have been setup as a new server but it gives me nothing for setting up new server … i’m going crazy over this!! AHHHHH!!!

I noticed it does redirect me to http://ip:32400/web/index.html#!/setup/c278960a1b880bcdb8a2c640d11b8f3acb653a82

But all it shows on the page is:

No soup for you!

The server you’re trying to access doesn’t want to let you in. Make sure you’re signed in as a user with access to this server.

Now the only way I can watch my media is using Emby … maybe this is Plex way of telling me I should switch completely, I should be able to access my server WITHOUT cloud login like it used to be … .all these changes and I can’t even access a local server that SAYS it’s running

2

I’m running windows 10 and this just happend to me today i’m livid I don’t know what to do.

3

I need all the logs please (ZIP of the Logs directory is best).
Also please shutdown the server so I see the end of the output buffers (it’s currently partial)

4

Here’s the “fresh” install Logs directory (with service plexmediaserver stop called)

I’m restoring my original install right now, will start it up and then shut it down to get you the logs from that as well.

5

Thanks.

I wish there had been more than just 1 log file . PMS keeps current + 5 rollovers.

It does show

Dec 18, 2019 18:32:35.899 [0x7fcaf95df700] DEBUG - Spawned plug-in com.plexapp.system with PID 16546
Dec 18, 2019 18:32:35.900 [0x7fcaf95df700] DEBUG - [com.plexapp.system] Sending command: GET /:/prefixes
Dec 18, 2019 18:32:36.418 [0x7fcafa7fc700] DEBUG - HTTP 401 response from GET https://plex.tv/media/providers?X-Plex-Token=
Dec 18, 2019 18:32:37.116 [0x7fcafaffd700] DEBUG - Job running: '/usr/lib/plexmediaserver/CrashUploader' '--directory=/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Crash Reports/1.18.4.2164-2aa83397b' '--version=1.18.4.2164-2aa83397b' '--platform=Linux' '--platformVersion=9 (stretch)' '--serverUuid=fc1aed50f36d68da' '--userId=NOUSERID' '--sentryUrl=https://sentry.io/api/1233455/minidump' '--sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx' '--vendor=Debian GNU/Linux' '--model=x86_64' '--device=PC'

It’s lost ownership and clearly crashed.

What happens when you use the Public (Non-Beta) ?

6

Yeah probably just because I tried to do a “fresh” install to see if i could even just get that to work (which it wouldn’t).

Thank you for your help :slight_smile:

7

I restored my original /var/lib/plexmediaserver directory and started using the latest public version, then shutdown, here’s those logs:

8

Thanks.

In everything I’ve reviewed, there are no instances of attempted sign-in.

The Plex/web app is completely blocking.

Let’s try this

  1. Sign out Plex/Web (upper right)
  2. purge browser cache for today
  3. Close and restart
  4. Open the server, via the IP address (LAN or Loopback) NOT via app.plex.tv, and append ?secure=0 to the end of the url. e.g http://127.0.0.1:32400/web?secure=0
  5. See what this reports.
  6. Go as far into it as you can before actually signing in.
    a. – This means “Select another user” -> “What’s This?” (lower right corner) -> Accept limited functionality.
  7. Once in and functioning, Now sign in Plex/web (upper right)
  8. Claim it.

If this fails to provide control, Go to app.plex.tv, Authorized devices -> Servers.
Remove the server.

Now return and restart the server.
Repeat the above sequence.

9

So I tried what you suggested, and it does not work (i’ve always been accessing it via direct IP) – I wish it still worked the way it used to where i didn’t have to login to the “cloud” to access my server.

Basically when I attempt to access http://IP:32400/web/?secure=0 it automatically redirects me to plex.tv to login:

https://app.plex.tv/auth/#!?clientID=790pi6v3f1prqoc5sp97skfh&context[device][product]=Plex%20Web&context[device][version]=3.108.2&context[device][platform]=Firefox&context[device][platformVersion]=71.0&context[device][device]=OSX&context[device][model]=bundled&context[device][screenResolution]=1680x890%2C1680x1050&context[device][layout]=desktop&forwardUrl=http%3A%2F%2F10.0.0.2%3A32400%2Fweb%2Findex.html%23%3FpinID%3D1334426038&code=XXX

This sucks it sounds like an issue with this whole “cloud” login that Plex changed to force us to use now unlike older versions where you could still access your server WITHOUT logging in through plex’s website.

If I remove the server from plex.tv, that means I will have to setup everything all over again doesn’t it? Including shared users?

Is there any other information you can give me so i can try and troubleshoot this further? Is there something specific we should be seeing in the logs for the user account?

10

It failing and falling back to Plex.tv tells me it’s not associated with your account or having serious trouble authenticating. Is it local?

Are you up to doing ssh-tunnel to get absolute control again?

ssh -L 8888:127.0.0.1:32400  ip.addr.of.server
sign in and let sit

Now open an incognito to http://127.0.0.1:8888/web

If this refuses to connect then the server is down.

11

Connected via SSH tunnel, then accessed http://127.0.0.1:8888/web then it tries to direct me to:

http://127.0.0.1:8888/web/index.html#!/setup/XXXXX

Where XXXXX is the ProcessedMachineIdentifier from my server’s Preferences.xml

Which then instantly redirects me to plex.tv to login, and then back to that URL above (after logging in), which then again gives me the “No soup for you”

12

Yeah SSH tunnel i have no problem doing, but I get the same exact results as my last response, immediately redirects me to that setup URL then to plex.tv (immediately to login) and then back to that setup URL after logging in

I do see this in the com.plexapp.system.log:

2019-12-18 22:05:23,518 (7fb526ffd700) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/servers'
2019-12-18 22:05:23,520 (7fb526ffd700) :  DEBUG (peerservice:198) - Found 1 servers
2019-12-18 22:05:23,521 (7fb526ffd700) :  DEBUG (peerservice:214) - Ignoring XXXXX because host != 127.0.0.1 (10.0.0.2)

How can I manually access these URLs like http://127.0.0.1:32400/servers … do I need to pass specific credentials to it? Just trying to find any other way to debug this…

13

WHAT? what is the ifconfig / ip output on that machine?

14

Same thing just happened to me, upgraded and now all of the sudden it won’t connect to my TV. This is why downloading Plex updates is bad. This happened before I did didn’t learn my lesson.

15

@Hybridplug

Show me please? (this means the logs ZIP ). I can’t help when I only hear complaining.

16 
eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet 10.0.0.2  netmask 255.255.255.0  broadcast 10.0.0.255
        ether xxx  txqueuelen 1000  (Ethernet)
        RX packets 81551560  bytes 116874088564 (108.8 GiB)
        RX errors 0  dropped 14296  overruns 0  frame 0
        TX packets 38668934  bytes 2943629408 (2.7 GiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

lo: flags=73<UP,LOOPBACK,RUNNING>  mtu 65536
        inet 127.0.0.1  netmask 255.0.0.0
        loop  txqueuelen 1000  (Local Loopback)
        RX packets 2096890  bytes 1094938641 (1.0 GiB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 2096890  bytes 1094938641 (1.0 GiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

Kernel IP routing table
Destination     Gateway         Genmask         Flags Metric Ref    Use Iface
0.0.0.0         10.0.0.1        0.0.0.0         UG    202    0        0 eth0
10.0.0.0        0.0.0.0         255.255.255.0   U     202    0        0 eth0
17

6 posts were split to a new topic: Astronomical large database slow

19

Tried another install this morning using plexmediaserver_1.17.0.1841-d42cfa161_amd64.deb:

I see this in the com.plexapp.system.log:

2019-12-19 13:34:10,622 (7f69e97fa700) :  DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/servers'
2019-12-19 13:34:10,622 (7f6a2a677700) :  CRITICAL (runtime:709) - Private handlers are no longer supported; couldn't register <bound method StreamService.token_handler of <streamservice.StreamService object at 0x7f6a08feb210>>

And this:

2019-12-19 13:35:11,240 (7f69eb7fe700) :  INFO (storeservice:521) - Required plug-in 'Services' [com.plexapp.system.services] isn't installed.
2019-12-19 13:35:11,240 (7f69eb7fe700) :  INFO (storeservice:359) - Starting automatic update installation
2019-12-19 13:35:11,240 (7f69eb7fe700) :  INFO (installservice:276) - Performing an installation of com.plexapp.system.services
2019-12-19 13:35:11,241 (7f69eb7fe700) :  INFO (installservice:96) - Setting up staging area for com.plexapp.system.services at /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Data/com.plexapp.system/DataItems/Stage/com.plexapp.syst$
2019-12-19 13:35:11,241 (7f69eb7fe700) :  DEBUG (networking:166) - Requesting 'https://bundle-archive.plex.tv/plexinc-plugins/Services.bundle/archive/62fcf1f.zip'
2019-12-19 13:35:11,390 (7f69eb7fe700) :  ERROR (networking:219) - Error opening URL 'https://bundle-archive.plex.tv/plexinc-plugins/Services.bundle/archive/62fcf1f.zip'

In which this URL https://bundle-archive.plex.tv/plexinc-plugins/Services.bundle/archive/62fcf1f.zip does not exist if you attempt to access it yourself.

Then tried using plexmediaserver_1.18.3.2156-349e9837e_amd64.deb (after removing 1.17.x and removing /var/lib/plexmediaserver dir):

And I again see this is com.plexapp.system.log:

2019-12-19 13:45:12,182 (7f4ce6ffd700) :  DEBUG (runtime:717) - Handling request GET /system/notify/serverUpdated?host=127.0.0.1
2019-12-19 13:45:12,183 (7f4ce6ffd700) :  DEBUG (runtime:814) - Found route matching /system/notify/serverUpdated
2019-12-19 13:45:12,184 (7f4ce6ffd700) :  DEBUG (peerservice:386) - Handling server update notification (127.0.0.1)
2019-12-19 13:45:12,184 (7f4ce6ffd700) :  DEBUG (peerservice:189) - Updating servers (False/False True/True/True)
2019-12-19 13:45:12,184 (7f4ce6ffd700) :  DEBUG (peerservice:164) - Fetching the current list of servers
2019-12-19 13:45:12,184 (7f4ce6ffd700) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/servers'
2019-12-19 13:45:12,187 (7f4ce6ffd700) :  DEBUG (peerservice:198) - Found 1 servers
2019-12-19 13:45:12,187 (7f4ce6ffd700) :  DEBUG (peerservice:214) - Ignoring 265fd5c0ef571c794832942892104309810eca22 because host != 127.0.0.1 (10.0.0.2)
2019-12-19 13:45:12,187 (7f4ce6ffd700) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/library/sections'
2019-12-19 13:45:12,190 (7f4ce6ffd700) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/channels/all'
2019-12-19 13:45:12,192 (7f4ce6ffd700) :  DEBUG (runtime:924) - Response: [200] str, 0 bytes

And then again I see this failure to download this file:

2019-12-19 13:46:07,811 (7f4cc5ffb700) :  INFO (installservice:276) - Performing an installation of com.plexapp.system.services
2019-12-19 13:46:07,811 (7f4cc5ffb700) :  INFO (installservice:96) - Setting up staging area for com.plexapp.system.services at /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Data/com.plexapp.system/DataItems/Stage/com.plexapp.syst$
2019-12-19 13:46:07,811 (7f4cc5ffb700) :  DEBUG (networking:143) - Requesting 'https://bundle-archive.plex.tv/plexinc-plugins/Services.bundle/archive/62fcf1f.zip'
2019-12-19 13:46:08,058 (7f4cc5ffb700) :  ERROR (networking:196) - Error opening URL 'https://bundle-archive.plex.tv/plexinc-plugins/Services.bundle/archive/62fcf1f.zip'
2019-12-19 13:46:08,058 (7f4cc5ffb700) :  INFO (installservice:232) - Unable to download archive for com.plexapp.system.services

I see you responded in another thread about this file … but there was no resolution? Why is Plex unable to download that file? My best guess is this has to be the problem since it’s the only real error I can find in any of the logs!

It looks like that URL is just a CNAME for the plexinc-plugins GitHub user, which does not even have a Sevices.bundle repo under it (which is probably why the download fails)

22

How about everyone come up to Public or Plex Pass please and stay on one of these two versions. 1.17.0 doesn’t help in any way at this point.

23

Yeah I was just trying to test with a prior version, that’s why after testing with 1.17 i did another test with latest public version