HW Transcoder causing playback issues, when should be direct playing

Plex Media Server Desktops & Laptops
1

Server Version#: 1.18.3.2156
Player Version#: 7.26.0

I have Plex premium pass, and have a server running on Lubuntu, installed through Snap.
I use Plex on various devices, and with the HW Transcoding enabled, I experience playback issues where files that normally direct play without HW Transcoding enabled, refuse to play or stutter.

Why does this happen with HW Transcoding turned on?

2

May I see both the XML of one which exhibits this with the DEBUG (not VERBOSE) log file ZIP which captures the start of the playback session ?

3

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