Server Version#: 1.15.4.993
Player Version#: Roku 2
Every now and again when a movie transcode session starts my server hardware transcoder crashes and reverts to software thus hogging the CPU. If I kill the Plex Server and re-start it everything resumes to normal. I have a small snippet of the log below. I have a copy of the full verbose log if that is required also.
Apr 29, 2019 10:42:51.742 [1104] DEBUG - Completed: [127.0.0.1:60321] 206 PUT /video/:/transcode/session/df336adc-f035-43f7-9034-c2a5422cabf4-1/255f8f8a-c34d-42e3-bcf3-c81fb8c3125b/progress?progress=-107260983993.1&size=-22&remaining=0&vdec_packets=16&vdec_hw_ok=2&speed=-17805600620544.0&vdec_hw_status=1 (16 live) 1ms 355 bytes (pipelined: 46) (range: bytes=0-)
Apr 29, 2019 10:42:51.866 [9960] ERROR - [Transcoder] [h264_qsv @ 045c7cc0] Error during encoding: device failed (-17)
Apr 29, 2019 10:42:51.867 [19820] ERROR - [Transcoder] Video encoding failed
Apr 29, 2019 10:42:51.976 [10232] VERBOSE - JobManager: child process with handle 0x6d8 exited
Apr 29, 2019 10:42:51.976 [10232] DEBUG - Jobs: ‘C:\Program Files (x86)\Plex\Plex Media Server\Plex Transcoder.exe’ exit code for process 6284 is 1 (failure)
Apr 29, 2019 10:42:51.976 [16748] DEBUG - Streaming Resource: Changing client to use software decoding
Apr 29, 2019 10:42:51.976 [16748] DEBUG - Found session GUID of df336adc-f035-43f7-9034-c2a5422cabf4-1 in session start.
Apr 29, 2019 10:42:51.977 [16748] DEBUG - TranscodeUniversalRequest: using augmented profile Roku-7.x
Apr 29, 2019 10:42:51.977 [16748] DEBUG - Downloading document
