Hello @StormRegalia
I fully understand your frustration here, so let’s take this one step at a time
Please answer the following questions:
- I think you have a router that was provided by your ISP, and on that router, you changed it’s IP address as well as it’s DHCP scope to use an address range as
20.5.2.X- If above is correct, then that is bad, and you must change it back to one of the following ranges:
- 192.168.x.y / 255.255.255.0 (Normally your router should have the address 192.168.x.1
- 172.16.0.0 → 172.31.0.0 /255.255.0.0
- 10.0.0.0 /255.0.0.0
- If above is correct, then that is bad, and you must change it back to one of the following ranges:
- After changing the address, both your NAS and your PC as well as all devices in your home using the internet should be restarted to pickup the new address
Of the above ranges, the 192.168.1.x is the most commonly used for a home
Avoiding to do that will not only cause problems using Plex, but also will block access from you towards sites on the internet using the address you are using
After that is done, and since I see you also changed email on your account, your Plex Media Servers should be reclaimed, so please see this article:
https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/
If you are unsure about how to fix your router, either contact your ISP, or try with a reset, since most routers has a reset button at the back
Also I strongly suggest not to create new accounts and trying claiming your servers to those, since this is NOT an account issue, but a local network issue in your home setup!
