I can no longer change playback quality in Plex (Xbox One). Only Original (max) quality will load.

I am no longer able to play my movies on the Xbox One. The only option that will play is at maximum image quality which is set at around 10-14 mbps and this is too much for my internet to handle and is way too choppy to be playable. Anyone have any suggestions or know how to fix?

i have same issue