I can no longer get Plex to work properly why?

Hi everyone, a few hours ago inexplicably I can no longer get Plex to work
I was adding an episode of a TV series and I was unable to associate that episode with the adjoining season.
From there I did not understand anything :cry: :cry:
Films and TV series are stored on the asustor’s NAS.

I can’t see anything on all devices except on my iPad Pro why? if there is a problem because on all computers and smart TVs in the house I can’t see anything: thinking:: thinking: having said that the main problem is that I can’t get Plex to work first on chrome because I manage them from all.

by going to Settings → General
tells me this

Questo server non è rivendicato e quindi insicuro

La rivendicazione di questo server lo assocerà al tuo account Plex. Questo aiuta i tuoi dispositivi a trovarsi e aiuta a proteggere i tuoi file multimediali.

I also click on Pair Server but nothing happens.

and also in Remote Access this is the situation

going to the home screen now these things come out.
instead of all my categories created in the past.

as I said before it practically does not work anywhere EXCEPT on my iPad Pro, everything is normal and I see everything and there are the categories created as always.

I hope so much for your help, given the situation that we are going through Plex and a godsend, I used it a lot in this period :cry: :cry:

no one can help me?

It might be that your personal server content (libraries) got unpinned from the menu on the left since the only things there are publicly available content. Try clicking on the MORE > (ALTRO >) item on the bottom left. This should show all the server content that you have access to. Then you can repin these items to the menu. That’s what I’d give a try. Good luck!

I don’t think that’s the main problem.
i think the problem is in the general settings and remote access

because in the settings → general
tells me:
This server is not claimed and therefore insecure

I clicked on Match server many times but nothing happens.
:cry: :cry:

I’m really doing a lot of tests but to no avail
look here what it tells me (the photo is in Italian) because as you may have understood I am Italian and I am using the translator to communicate with you because in the section here on the Italian forum it is not very populated with people who help you.

says this:

The PlexNAS-Cyro server is not secure.
Claiming this server will associate it with your Plex account. This helps your devices find each other and helps protect your media files.

also by clicking on request now
and brings me here:

I don’t know what to do anymore, or I have uninstalled plex media server from my pc and NAS several times but nothing has been resolved.

some Plex expert come to my rescue please :cry: :cry:

I’ve seen this problem mentioned in other threads. I didn’t search for them but did search the Support Articles. There are a couple of articles that might help:

https://support.plex.tv/articles/?s=claim+a+server&search=support_articles

Good luck.

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