I cannot get PLEX to scan new files, anyone have ideas?

General Discussions
1

I’ve added some files and PLEX will NOT scan them. Log file shows:
Directory had 3 files, database had 0 files, can't skip.
I see several posts about this but no solution.
System: Bare metal Ubuntu 16.10
Has been working in the past, just recently added a few new files and, nothing…

Thank You for any tips, ideas.
Q

2
  1. possibly a file permission or ownership issue with the database file or with the media folder/media files?

2)possibly a scanner issue (see this post about the same kind issue note not exactly the same because that bug was fixed, but seem kind of similar) [forums.plex.tv/discussion/180387/media-scanner-stuck-with-database-had-0-files-cant-skip-message]"

3

plex-linux
thanks for the response. I actually did see that post yesterday and tried it, both opening up the security & rebooting. No luck. I’m debating deleting the library and trying to rescan the whole thing. I’m just worried that if that doesn’t work I will have lost all the videos that ARE in there… Also I think its weird that the message from the log file has been seen by others, but they were all in 2015! What is so “special” about what I’m doing…

4

you can delete a library without deleting the content and then try re-adding the same folder as a new library. If this is a library issue it will probably help

also maybe @sa2000 will have a better idea of what is happening, my guess is that he will see this post now that is name is mentioned

5

Well I always work from logs but if we are into guessing then it may be due to special words in the folder paths / file names which would result in them being ignored - I had that recently where I was adding a sample test file a user sent me and of course it had the word sample in the name and it just got ignored

See https://support.plex.tv/hc/en-us/articles/201381883-Special-Keyword-File-Folder-Exclusion

6

are you still having issues?

7

Thanks gang I was able to pull it back in. But here I am again, with ubuntu 18.04 being out I want to re-install my HTPC which has Plex (among other things) on it. Last time I disconnected the HD with all my pictures, movies, music etc on it. Rebuilt the system, then reconnected the drive. I plan to do the same again. Is there a way to back-up my configuration (including Plex-Pass credentials) so that on the new system all is restored??