I have 1 movie, that plex refuses to recognize

[bradwalsh]

Server Version#: Version 1.22.2.4282
Player Version#: 4.55.0

Summer Rental will not get detected on PMS. I have renamed the files a bunch of times, and it doesn’t show up. Here is a snip it from the log.

Apr 16, 2021 01:19:27.387 [0x7f7081ffb700] DEBUG - Scanner: Processing directory /mnt/plex/Plex/Movies/Summer.Rental.1985.1080p.H264-FGT (parent: yes)
Apr 16, 2021 01:19:27.387 [0x7f7081ffb700] DEBUG - Skipping over directory ‘Summer.Rental.1985.1080p.H264-FGT’, as nothing has changed; removing 1 media items from map.

I then grabbed a copy online just to test it, and these are what the logs are saying about this copy, yet this one doesn’t show up either.

Apr 16, 2021 01:19:28.148 [0x7f7081ffb700] DEBUG - Scanner: Processing directory /mnt/plex3/Movies4/Summer.Rental.1985.1080p.WEBRip.x265-RARBG (parent: yes)
Apr 16, 2021 01:19:28.148 [0x7f7081ffb700] DEBUG - File ‘/mnt/plex3/Movies4/Summer.Rental.1985.1080p.WEBRip.x265-RARBG/Summer.Rental.1985.1080p.WEBRip.x265-RARBG.mp4’ changed write time, can’t skip.
Apr 16, 2021 01:19:28.148 [0x7f7081ffb700] DEBUG - Scanner: Processing directory /mnt/plex3/Movies4/Summer.Rental.1985.1080p.WEBRip.x265-RARBG/Subs (parent: yes)
Apr 16, 2021 01:19:28.148 [0x7f701cff9700] DEBUG - [JobRunner] Job running: FFMPEG_EXTERNAL_LIBS=’/var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Codecs/73e06c8-3759-linux-x86_64/’ X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxxn’ ‘/usr/lib/plexmediaserver/Plex Media Scanner’ ‘–match’ ‘–type’ ‘1’ ‘–log-file-suffix’ ’ Matcher’ ‘–files’ ‘/mnt/plex3/Movies4/Summer.Rental.1985.1080p.WEBRip.x265-RARBG/Summer.Rental.1985.1080p.WEBRip.x265-RARBG.mp4’
Apr 16, 2021 01:19:28.149 [0x7f701cff9700] DEBUG - [JobRunner] Jobs: Starting child process with pid 139869
Apr 16, 2021 01:19:28.149 [0x7f7081ffb700] DEBUG - Skipping over directory ‘Summer.Rental.1985.1080p.WEBRip.x265-RARBG/Subs’, as nothing has changed; removing 0 media items from map.

Why is this file being skipped? It is behaving like this movie is in the library, but it is not.

[JuiceWSA]

Due to your naming - and that embedded Title Field that Plex is preferring - which is the same as that crappy file name - Plex has probably Mismatched it and it’s now Merged with another Movie… since Plex couldn’t identify it by that crappy file name. <— and guessed wrong.

The Slow Way:
Go to the Movie Library in question. Filter for Duplicates. Hunt down Summer Rental, Split, then Fix Match on it.

The Fast Way:
Remove Summer Rental from the Library.
Name it properly.
Remove the Embedded Title Field - or deny Plex the ability to read it (see below).

Here’s how Filebot named mine - for an instant, first time match:

The LMA Hack - Old Agents:

Video File Naming

With LMA in priority, Embedded Titles within MP4/M4V files are preferred - even over a perfect file name. Local Media Assets should - AT ALL TIMES - remain enabled (unless specifically instructed to turn it off). Local Media Assets should be ‘Demoted’, to the bottom of the stack of active agents under ALL tabs in Shows and Movies, but should NOT be disabled. Local Media Assets is needed for many things - it doesn’t need to be given Tip-Top-Priority (as Plex has so hatefully placed it as it’s …

The LMA Hack - New Agent:
Edit the Library/Advanced/Disable: Prefer Local Metadata - like I have (new TV Show Agent in a testing library):

For the record - I don’t have issues like this:

FileBot: https://www.filebot.net/ <—creates a perfect file name 'cause it goes to their database and uses they name they use and I have denied Plex’s ability to peer inside my MP4/M4V files to prefer a Bogus Name buried in the file that bears little in common with the real file name required.

The Plex Dance is highly recommended at this point - 'cause we never know what Plex is going to hang on to like it’s life depended on it: Plex can’t hang onto something if it’s Bundle is gone:

The Plex Dance ™

The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular item move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore scan the library library (to detect changes) empty trash clean bundles (in the menu next to server name, when accessed under ‘More’. Or alternatively under Settings - [server name] - Manage - Troubleshooting.…

[bradwalsh]

Thanks for the reply @JuiceWSA .

I had already tried filtering for duplicates, but there isn’t one. In fact there are no summer rental movies to delete either.

I am going to try it out with filebot now. Sorry for the delay, been a crazy few days here!

Thanks!

[Dalmus]

@bradwalsh

Thanks for the reply @JuiceWSA .

I had already tried filtering for duplicates, but there isn’t one. In fact there are no summer rental movies to delete either.

I am going to try it out with filebot now. Sorry for the delay, been a crazy few days here!

Have you tried the second suggestion? Seriously, it would be a lot easier for you to remove the actual file from the directory, rescan the library, name the file properly as Summer Rental (1985).mp4 then copy it back into the directory and scan the library again if that’s the only file you’re having problems with.

[JuiceWSA]

Yep - I would absolutely not neglect to Demote LMA - denying Plex the ability to screw this up with an embedded Title Field. <—BEFORE any correct naming occurs.

[bradwalsh]

Ok, I have tried both methods and neither seems to work. The strange part here is, plex doesn’t even create a media item that I can then associate, it just ignores the file.

Here is the latest log snip it and you can see that it finds the file, but it never actually adds it to the library.

The scanner logs look just like a movie that exists, so there doesn’t appear to be anything wrong.

Apr 18, 2021 23:31:07.702 [0x7f16bc9c6780] DEBUG - [MI] Opening input file: “/mnt/Summer Rental (1985).mp4”
Apr 18, 2021 23:31:07.702 [0x7f16bc9c6780] DEBUG - [FFMPEG] - Opening ‘/mnt/Summer Rental (1985).mp4’ for reading
Apr 18, 2021 23:31:07.702 [0x7f16bc9c6780] DEBUG - [FFMPEG] - Setting default whitelist ‘file,crypto’
Apr 18, 2021 23:31:07.703 [0x7f16bc9c6780] DEBUG - [FFMPEG] - Format mov,mp4,m4a,3gp,3g2,mj2 probed with size=2048 and score=100
Apr 18, 2021 23:31:07.703 [0x7f16bc9c6780] DEBUG - [FFMPEG] - ISO: File Type Major Brand: isom
Apr 18, 2021 23:31:07.703 [0x7f16bc9c6780] DEBUG - [FFMPEG] - Unknown dref type 0x206c7275 size 12
Apr 18, 2021 23:31:07.713 [0x7f16bc9c6780] DEBUG - [FFMPEG] - Processing st: 0, edit list 0 - media time: 2002, duration: 125081976
Apr 18, 2021 23:31:07.718 [0x7f16bc9c6780] DEBUG - [FFMPEG] - Offset DTS by 2002 to make first pts zero.
Apr 18, 2021 23:31:07.719 [0x7f16bc9c6780] DEBUG - [FFMPEG] - Setting codecpar->delay to 2 for stream st: 0
Apr 18, 2021 23:31:07.719 [0x7f16bc9c6780] DEBUG - [FFMPEG] - Unknown dref type 0x206c7275 size 12
Apr 18, 2021 23:31:07.728 [0x7f16bc9c6780] DEBUG - [FFMPEG] - Processing st: 1, edit list 0 - media time: 2048, duration: 250165248
Apr 18, 2021 23:31:07.728 [0x7f16bc9c6780] DEBUG - [FFMPEG] - drop a frame at curr_cts: 0 @ 0
Apr 18, 2021 23:31:07.728 [0x7f16bc9c6780] DEBUG - [FFMPEG] - drop a frame at curr_cts: 1024 @ 1
Apr 18, 2021 23:31:07.734 [0x7f16bc9c6780] DEBUG - [FFMPEG] - Before avformat_find_stream_info() pos: 3579416 bytes read:3603693 seeks:0 nb_streams:2
Apr 18, 2021 23:31:07.734 [0x7f16bc9c6780] DEBUG - [FFMPEG] - nal_unit_type: 7(SPS), nal_ref_idc: 3
Apr 18, 2021 23:31:07.734 [0x7f16bc9c6780] DEBUG - [FFMPEG] - nal_unit_type: 8(PPS), nal_ref_idc: 3
Apr 18, 2021 23:31:07.735 [0x7f16bc9c6780] DEBUG - [FFMPEG] - nal_unit_type: 6(SEI), nal_ref_idc: 0
Apr 18, 2021 23:31:07.735 [0x7f16bc9c6780] DEBUG - [FFMPEG] - nal_unit_type: 5(IDR), nal_ref_idc: 3
Apr 18, 2021 23:31:07.735 [0x7f16bc9c6780] DEBUG - [FFMPEG] - Format yuv420p chosen by get_format().
Apr 18, 2021 23:31:07.735 [0x7f16bc9c6780] DEBUG - [FFMPEG] - no picture
Apr 18, 2021 23:31:07.736 [0x7f16bc9c6780] DEBUG - [FFMPEG] - demuxer injecting skip 2048 / discard 0
Apr 18, 2021 23:31:07.736 [0x7f16bc9c6780] DEBUG - [FFMPEG] - skip 2048 / discard 0 samples due to side data
Apr 18, 2021 23:31:07.736 [0x7f16bc9c6780] DEBUG - [FFMPEG] - All info found
Apr 18, 2021 23:31:07.736 [0x7f16bc9c6780] DEBUG - [FFMPEG] - After avformat_find_stream_info() pos: 3580417 bytes read:3603693 seeks:0 frames:2
Apr 18, 2021 23:31:07.736 [0x7f16bc9c6780] DEBUG - [MI] Opening “/mnt/Summer Rental (1985).mp4” for MP4 atom parsing
Apr 18, 2021 23:31:07.736 [0x7f16bc9c6780] DEBUG - Mp4AtomParser: Skipping ftyp atom of size 32 at offset 0
Apr 18, 2021 23:31:07.736 [0x7f16bc9c6780] DEBUG - Mp4AtomParser: Found moov atom of size 3579368 at offset 32
Apr 18, 2021 23:31:07.737 [0x7f16bc9c6780] DEBUG - Mp4AtomParser: Found trak atom of size 1966841 at offset 148
Apr 18, 2021 23:31:07.737 [0x7f16bc9c6780] DEBUG - Mp4AtomParser: Found trak atom of size 1612314 at offset 1966989
Apr 18, 2021 23:31:07.737 [0x7f16bc9c6780] DEBUG - Mp4AtomParser: Found mdia atom of size 1966705 at offset 284
Apr 18, 2021 23:31:07.737 [0x7f16bc9c6780] DEBUG - Mp4AtomParser: Found minf atom of size 1966620 at offset 369
Apr 18, 2021 23:31:07.737 [0x7f16bc9c6780] DEBUG - Mp4AtomParser: Found stbl atom of size 1966556 at offset 433
Apr 18, 2021 23:31:07.737 [0x7f16bc9c6780] DEBUG - Mp4AtomParser: Found mdia atom of size 1612178 at offset 1967125
Apr 18, 2021 23:31:07.737 [0x7f16bc9c6780] DEBUG - Mp4AtomParser: Found minf atom of size 1612093 at offset 1967210
Apr 18, 2021 23:31:07.737 [0x7f16bc9c6780] DEBUG - Mp4AtomParser: Found stbl atom of size 1612033 at offset 1967270
Apr 18, 2021 23:31:07.737 [0x7f16bc9c6780] DEBUG - [MI] * 298434b5e1102bdca9648ee72207ad22769dbc2a [mp4 h264/aac] Duration: 5211819ms, 1280x714 (1.791045) 23.976fps, bitrate=1146kbps, audio channels=2, optimizedForStreaming=1 ("/mnt/Summer Rental (1985).mp4")

Thanks guys for all your help!

[bradwalsh]

I found the issue…It was showing as a duplicate (I had looked before) but I had thought it was expected behavior. I have several comedies that have multiple disks, so it shows 2 up there, and I am not sure how to fix that. Anyways, for some reason it was associated with one, and I just thought it was the other disk.

Sorry guys for the wild goose chase! Now at least things are making sense again!

I don’t suppose you know how to publish a multiple disk comedy show, so that it doesn’t just treat it as a duplicate?

Brad