i have a conversion failed error box pop up, what does it mean?

Conversion failed. The transcoder crashed of failed to start up. Its exit code was 1

What version of Plex Server are you running? What Plex client were you using? When did this start? Has this always been a problem? What file were you playing when it happened - provide the xml of the file please.

https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats

Hi,

I have yet to get Plex to work on the server or on the remote app. I keep getting the error above or i get that the content is unavailable or the channel is unavailable. I’ve been working on this for about a week, trying all different options, reading through forums and nobody has had this issue. Any help would greatly be appreciated. I can get my music to play but the spotify channel won’t work either. It gives me a whole other error as well. Ugh, beyond frustrated.
Any help would greatly be appreciated!!! Thank you.

Version of Plex server is 2.13.0
Plex app is on the Roku
I have yet to get anything to work.
I’m running the server on a Window OS 7 SP1