I upgraded my Ubuntu server to 22.04.1 and reinstalled plex, now Plex cannot find any of my files

Plex Media Server
1

Server Version#: 22.04.1 Ubuntu
Player Version#:

2

DEBUG Logfiles please?

PS: Server version is not 22.04.1 … That’s your OS version

3

What do you mean PS Server version?

4

Is is the Plex file plexmediaserver_1.29.0.6219-b1b4d4871_i386.deb . How this all happened, when I tried to do a upgrade of Ubuntu my whole plex server got wiped out. Thanks for any help.

5

That’s

PostScript: Your Plex Server version is not 22.04.1. Your host OS version is.

You’ve never written “PS: WIsh blah blah” in a letter as a closing statement" ?

Please download the server logs and attach them.
If you’re unable to obtain from PMS, make a tar.gz file of the ‘Logs’ directory under /var/lib/plexmediaserver (drill down a bit)

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@dakerrichardt

I have removed the server entries from your account for you.

At this point,

  1. Close the browser and open fresh
  2. Restart PMS
  3. Now use your normal method to claim the server (local host, local lan, or ssh tunnel)
7

Thank you for your response. I tried your suggestion but I am still not able to see the folders under /media/dhaker/_Plex_Media which is where all of my media is stored. When I try to add the folder I see _Plex_Media but when I try to access I don’t see anything. If I understand the post under Plex installation I have to show access to the drive under the Plex user. Where is that in Ubuntu?

8

You misunderstood.

The design and implementation of Gnome desktop forever prohibits another user (plex) from seeing any of your files in /media.

Notice the naming: /media/YOUR_USERNAME/volume_name

You must move the mount point (manually create one) away from /media/YOUR_USERNAME using a manual mount

-OR-

Change PMS to run as your username.

There is no choice in this. One or the other. Linux is strict about preserving permissions and privacy between different usernames (you vs plex)

You can customize Plex to run as your username but that’s a bigger task.

Here’s the How-To to make your media visible to plex

Here’s the How-To to customize PMS to run as your username

9

Thank you again for your help, I have had to ask help from my IT specialist son in law because your instructions are above my capabilities. I would like to ask a question. I have had my Plex server running on my old desktop running Ubutu for several years with no issues including all previous updates. I don’t remember ever having to do this on my previous installations, what has changed?

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What’s changed? – The automounter.

There’s nothing special about directory /media.

What is special is when the automounter places automatically mounted volumes under /media/your_username/volume_label

Look at the permissions and ACL set by default

[chuck@lizum docker.2036]$ ls -la /media
total 4
drwxr-xr-x   3 root root   19 Sep 10 11:37 ./
drwxr-xr-x  29 root root 4096 Sep 11 00:37 ../
drwxr-x---+  2 root root    6 Sep 14 12:39 chuck/
[chuck@lizum docker.2037]$

The acl being:

[chuck@lizum docker.2039]$ getfacl /media
getfacl: Removing leading '/' from absolute path names
# file: media
# owner: root
# group: root
user::rwx
group::r-x
other::r-x

[chuck@lizum docker.2040]$ getfacl /media/chuck
getfacl: Removing leading '/' from absolute path names
# file: media/chuck
# owner: root
# group: root
user::rwx
user:chuck:r-x
group::---
mask::r-x
other::---

[chuck@lizum docker.2041]$

Gnome runs as root but the only your username has access permission.

“other” (which is where plex is in this mapping) has no access.

11

Here is the next question which I as a novice linux user is, should the installation instruction include addition clarified instructions for the installation of Plex on a Linux system?

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Again just my suggestion as a old person trying to understand the system with some dumb questions, Does this quote from you make people want to talk to you? “You’ve never written “PS: WIsh blah blah” in a letter as a closing statement” ? Hope this might give you a different thought when you reply to questions that are not up to your inelegance level which don’t meet your requirements. Just a thought from a old 69 year old just trying to get to know the latest!!

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Beyond the official documentation, there isn’t much I can share with you.

I do have a basic setup guide for Synology which, because it’s also Linux based, is somewhat applicable.

The concepts (shared folder = Library section) map to (Directory = Library section).
Underneath that, the structure of media is as appropriate per library section type.

I am confused by the juxtaposition of your OP and the thread title:

I upgraded my Ubuntu server to 22.04.1 and reinstalled plex, now Plex cannot find any of my files

With

I’m confused here:

  1. Linux isn’t for the faint of heart
  2. Plex on Linux isn’t easy without some mastery of Linux
  3. You previously implied it was working until you updated to 22.04

Where I’m at is:

  1. Did you UPGRADE to 22.04 on top of the previous verison
    -OR-
    Did you completely erase the previous OS installation and install a fresh Ubuntu 22.04 ?

  2. Which version of Linux did you upgrade from?
    When I look at your account under this username, I find no previous server listed which is what would have happened after a complete reinstallation of the OS.

  3. How did you previously have your media mounted ?

On a personal note, I apologize for having offended. From where I sit, I can’t always tell whether English is the writer’s native language or not, the level of mastery, if the writer is sincere or trolling me (yes, I do get trolled), or I’m just tired and have misread.

For having misread and replied inappropriately, I am sorry

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