iHD_drv_video.so init failed

Plex Media Server NAS & Devices
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1

Server Version#: 1.26.0.5715
Player Version#:9.1.0.32210 (794776f6)

[Transcoder] [AVHWDeviceContext @ 0x7f4294c432c0] libva: /share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/lib/dri/iHD_drv_video.so init failed

Debug logs

For some reason whilst trying to download to my tablet, all 3 videos are failing with this error.

I’m running on a QNAP TS-853 Pro. It has an Intel CPU, but there’s no additional GPU card I think. Transcoding for download has worked on this NAS before, so I’m not sure why it’s not working now.

I ran some of the movies, forcing the quality down away from Direct Play to 1080, and they play just fine. The PLEX UI confirms it’s using HW transcoding to do that.

Not sure why download transcoding isn’t working.

2

I tried restarting the PLEX server, and cleansing the Downloads from the tablet.
Since then… PLEX is being taken offline. I do see a transcoding process running on the NAS:

Mem: 5252556K used, 2790692K free, 86288K shrd, 1385520K buff, 787416K cached
CPU: 64.6% usr 29.7% sys  0.4% nic  2.2% idle  2.6% io  0.0% irq  0.3% sirq
Load average: 22.08 14.11 7.57 14/2233 4550
  PID  PPID USER     STAT   VSZ %VSZ CPU %CPU COMMAND
31547     1 admin    R     462m  5.8   1 52.5 /share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Transcoder -codec:0 hevc -codec:1 dca -analyzeduration 20000000
12719     2 admin    SW       0  0.0   3  6.7 [notify thread]
...

But I can’t access plex… Plex web thinks the servers offline. I’ll leave it a while for that transcoding to finish.

3 
[adrian@homenas1 ~]$ ps -f |grep -i plex
11085 adrian     1004 S   grep -i plex
25968 admin     69984 S   /share/CE_CACHEDEV1_DATA/.qpkg/Tautulli/bin/python3 Tautulli.py --daemon --port=8660 --datadir=/share/CE_CACHEDEV1_DATA/.qpkg/Tautulli/DATADIR --config=/share/CE_CACHEDEV1_DATA/.qpkg/Tautulli/CONFIGDIR/plexpy.conf
26615 admin     44504 S N Plex Plug-in [com.plexapp.system] /share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-8cf78dab3/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.26.0.5715-8cf78dab3 /share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-8cf78dab3/System.bundle
27766 admin     24232 S   /share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex DLNA Server
27794 admin      2624 S   /share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Relay -p 443 -N -R 0:127.0.0.1:32401 -o StrictHostKeyChecking=yes -o UserKnownHostsFile=/share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/relayHostKey.txt -o LogLevel=VERBOSE -o PreferredAuthentications=password -o PubkeyAuthentication=no -l ade_m -F /dev/null 178.79.149.70
28439 admin     90228 S   Plex Plug-in [com.plexapp.agents.subzero] /share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-8cf78dab3/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.26.0.5715-8cf78dab3 /share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Plug-ins/Sub-Zero.bundle
28441 admin     46588 S   Plex Plug-in [com.plexapp.plugins.WebTools] /share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-8cf78dab3/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.26.0.5715-8cf78dab3 /share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Plug-ins/WebTools.bundle
31224 admin     43056 S   Plex Plug-in [com.plexapp.agents.imdb] /share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-8cf78dab3/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.26.0.5715-8cf78dab3 /share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-8cf78dab3/PlexMovie.bundle
31547 admin    375444 S   /share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Transcoder -codec:0 hevc -codec:1 dca -analyzeduration 20000000 -probesize 20000000 -i /share/TR-004-N186-1-1/New_Organised_Movies/Jurassic World - Fallen Kingdom/Jurassic World Fallen Kingdom (2018).mkv -filter_complex [0:0]scale=w=720:h=404:force_divisible_by=4[0];[0]format=p010,tonemap=mobius[1];[1]format=pix_fmts=nv12[2];[2]hwupload[3] -map [3] -metadata:s:0 language=eng -codec:0 h264_vaapi -b:0 1959k -maxrate:0 2613k -bufsize:0 5226k -r:0 23.975999999999999 -filter_complex [0:1] aresample=async=1:ocl='stereo':rematrix_maxval=0.000000dB:osr=48000[4] -map [4] -metadata:s:1 language=eng -codec:1 libopus -b:1 217k -f matroska -map_metadata -1 -map_chapters -1 Output.mkv -init_hw_device vaapi=vaapi: -filter_hw_device vaapi -y -nostats -loglevel quiet -loglevel_plex error -progressurl http://127.0.0.1:32400/video/:/transcode/session/d27a5cddde31c12ac31fe8facfce0df286255a2b/b2fcc0e2-af47-41c5-b01b-9e8bc714d554/progress
4

I’ve a second server (optiplex) setup on a Windows PC, mapped to the same video files on the QNAP. That too is also failing but I cannot see any errors in the logs.

5

A fresh set of logs from the QNAP server. It appears if I download to my iPhone, that works.
But downloading to my Samsung tablet, it fails.

Worse - if the tablet trys to download some of the videos it causes the PLEX QNAP server to go non-responsive.

So I tried also with a single episode of a TV show as opposed to a movie. The tablet still fails to download

Fresh logs

6

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