I can’t believe after like fifteen years this ux is worse than when it started. how do we opt-out of the ‘experience.’ i’d rather have cancer
Trust me … no, you would not. Regardless of how you feel about the software or the company, that’s just an awful thing to say.
From 1st hand experience, which plex helped/is helping get me through, no, you really wouldn’t. It’s a close second though. 
The latest “experience” has definitely messed with my ability to recuperate though, it’s just dogs**t. Having to explain to people how to use it because it’s no longer intuitive or slick when they’re keeping me company, explain that I don’t know why they ruined it, explain that I dislike it too but can’t roll back and I’m too tired to try to set up another server right now but Emby is calling.
The constant bugs (a major one at least, the load time when changing watched status on Roku, they seem to have finally sorted, so props to whomever did that!!! Your work is appreciated). It’s been a rough year. To some of the team’s credit, bugs are being fixed, it’s taken a few months to happen but they seem to be getting there with functionality at least, it just should never have been released in such a poor state. And nothing fixes the new UI, obviously.
I mostly try to use a PC when there are other users involved, at least that still has an easily and sensibly navigable interface, for now.
regardless of how you feel i know what i’m talking about 
That’s a bit extreme, but I agree—the new interface is RIDICULOUSLY MADDENING. I’ve been doing software development for 25 years and honestly, you would have to TRY to make an interface this convoluted.
If that’s true, then you probably know that there’s nothing less helpful from a user than “It’s broken” or “It’s convoluted.” Software developers act on descriptions and details, not on emotional feedback.
At the very least, you could provide what platform you’re using and the specific Plex app version you’re on.
LOL, I think there’s been plenty of descriptions and details provided over the past year for Plex to read…
Don’t “LOL” me. I know very well the feedback which has been provided. And each user has brought their own perspective. I’m suggesting this one do so as well. Particularly as they proclaimed themselves as having done software development for 25 years.
There’s absolutely no reason to contest the idea that users with issues provide information about said issues.
The idea that “plenty of feedback has been provided, so mic dropped” is ridiculous on its face.
For starters, dismissing long-time user feedback as “emotional” is simply rude and unhelpful.
I’ve been providing feedback for YEARS as the interface has become more convoluted and less user-friendly. We’ve been using Plex for over a decade, maintain extensive libraries, and recently paid for a lifetime subscription to avoid losing access to core features.
This isn’t about a single app version or platform. These are broader design decisions that have made the interface much harder to use over time, and many users have raised the same concerns.
For changes of this scope, broader beta testing and earlier user feedback would have been advisable. Many of these issues could have been addressed before rollout.
I looked at your profile before posting, to ensure I wasn’t missing something obvious:
There’s nothing there to suggest you’ve been providing feedback for years. Unless you’ve moved to a completely different account.
And I labeled it as “emotional” because of the bolding and the language used, nothing more. I didn’t dismiss it. I just requested more actionable information be provided, as any developer would.
Mentioning that I’ve been providing feedback for years is not something I would say if it weren’t true, and clearly you don’t have access to the entire history of my communications with Plex. Sounds like you need a hobby. I won’t be wasting my time responding to you again.
So sad you have time to be or not being aloof, so there is so much rubbish talk. I’m a pensioner and I worked it out how to use the New Experience, change excites me.
Oh, and my wife is able to use it and she is Computer illiterate, so there no hope for illiterate Males is there? 
I can gladly give you the contact details of people suffering from cancer. Or bereaved relatives. You are welcome to discuss your desire to exchange faulty software for a potentially fatal disease with them.
Perhaps you should think for a moment before writing such posts.
oh hell yeah then, let me regale you! I, too, am a engineer since the early 00s and an XBMC user from about the same. I tagged this post with the app i’m referring to.
- Navigation was organized in its own area. Easily selectable, organizable, and ideal to reach quickly and purposefully via remote. Both local and throughout my friend network. Now it’s under sub menus of sub menus, the definition of inefficiency with a limited-input device like a remote.
- I could easily disable “recommendations” that had no use or interest to me. I couldn’t care less what movies are showing soon or what is seasonal or some crap that i downloaded for my mom is highly rated for people that love 70s british TV. The home screen should be 100% customizable to what I want to see and use quickly.
The point of my comment was a clear dissatisfaction with the direction the UX has gone. With being a Plex user since close to original launch, i’ve never needed the urge to vent something so distasteful, even when they decided to cut out our ability to run custom extensions or started cramming ad-supported content wherever they could but here we are.
h2h
Thanks for your assistance but I’m great, even if my hyperbole touched a nerve. That’s the nature of the medium
i’ll happily continue to volunteer my time at summer camps for kids with cancer and their siblings AND continue venting how I like.
Appreciate you <3
