Ok that is untrue. This was us not predicting the strong feelings some have about the feature. And bugs we missed.
To be clear we are not sharing any info with other services. We are not making any money from showing them in results or getting anyone to click on anything in the results/details pages.
People are going to find that really really hard to believe.
Ok. I can’t control what people choose to believe.
Our goal was to have folks start with Plex in their media searching/discovery mission. If they can remain in the Plex world via their accessible servers or our streaming content great, which is why their server content should always show up first, but we don’t want to hamper folks if something is only available elsewhere.
This is the puzzling piece of this debacle though.
A featureset described by Plex as beta is released intentionally to the entire user base without warning. It most certainly had and still has far too many bugs to be a public release.
One Plex employee said this excessively fast timeline for release was due to meeting contractual obligations - you say that is false.
Another Plex employee takes an over the top heavy handed approach to a user venting concerns about the beta. Comments which are then deleted by another Plex employee (including the comments by a Plex employee).
When issues were widely voiced by users, why didn’t Plex pull the beta featureset immediately if it had users best interests at heart.
It has been said that was impossible as it was too intertwined in the offering. Some of us have found that hard to believe.
The bloody mindedness came across rather distasteful and not actually user focused at all despite that being the apparent intention.
You now have 973 users wanting an option to remove this featureset completely. Not in part, but completely.
Edit - with the ongoing myriad number of functional issues with the various Plex server and client offerings, this featureset took precedent, for some reason other than financial (your words).
Because many things we’re changed to make the feature work and just disabling it would break many things.
And to be clear chuck pa is a part time employee who primarily works on Lumix builds and he guessed at something and made a mistake in what he said. His post was left because deleting it would only make things worse as far as perceptions
If any post were deleted it should because afaik those individuals were either personally attacking someone or being crass or just spamming the same thing over and over. Or their account was banned or suspended like the user who thought that cursing like a sailor at me in a personal message was going to be tolerated and posts of banned accounts often get deleted in their entirety since the user does not anymore have access to do it if they want. Though I don’t know which you are specifically talking about. There were many comments in this topic that were critical of the feature or Plex and flagged by users but I made sure we’re not deleted/removed including a recent one which referred to the post I asked about.
And there are millions who like and use it regularly already. And as I believe was stated in this topic earlier we are going to be providing options to remove parts or all of the features as you choose which is currently being worked on like the option to remove it from search was added recently.
Where is that documented. Have Plex done a survey ?
I’ve said before that I expect many users will like the functions, when they work. It was and still is poorly managed as a rollout.
However, you have almost 1,000 users who voted on this thread.
As you said though, options will be provided to remove parts or all of the features so it is now a catch up game.
I do appreciate your posts however, rational and they appear to be balanced and factual.
Maybe I should not have said it so definitively but We have anonymous metric on if the searches results are clicked or not, like we have anonymized data on other stuff which you can view in privacy policy. Folks like yourself who clearly don’t like it won’t click on things.
This is a big reason why ppl are upset.
I wished Plex would refocus on, what used to be, their core business and not ignore issues for literal years in favour of ripping of www.justwatch.com.
Oh I’ve clicked on it, many times. Not for the reasons of personal use however.
Moreso to see how broken and unusable it is.
I’ve clicked on links provided (multiple times) to prove a point about the “6 degrees” of being able to add things to Watch List and be brought to websites or apps and getting to adult related content. To lump my “clicks” into to a anonymous metric and count that as a “positive result” in favor of this feature is a little questionable to me.
So it was told to us by people with the same Yellow Label you have that says Plex Employee or similar that the whole REASON the feature, that was not even ready for Beta, which was very much an Alpha stages, was released as BETA to everyone was BECAUSE it was required to meet contractual obligations. I don’t know what those obligations may be, I personally was pretty sure they were not selling user data as the Plex TOS & PP say otherwise, & have always been very privacy favorable, but rather some agreement for ease of access, but either way since the REASON for the super bad rollout was SAID to be Contractual Obligations we accepted that it was bad, you (Plex not BigWheel) wouldn’t have done it if they weren’t forced to. & then the REASON it wasn’t able to be taken back & properly released to Beta Users 1st, so they could find all the bugs before everyone got it, was because Plex’s hands were tied by those Contracts… But if we now say that there aren’t any Obligations that caused it… then this is a HUGE screw up on Plex & all of the supposed defenses to the problems, based on the fact it was unfinished & they were working to fix the problem that was caused by the business side & the lawyer side but “sorry, we’re trying” no longer cuts it if it was forced upon us, unfinished, still changing, causing parental control issues, etc, etc, because you guys just didn’t care about the users
Sure, that definitely could apply to some of the removed posts, but definitely not all.
Well this is definitely not true, because many of the posts that have disappeared were from users who have other posts in the topic which are still there. A swing & a miss.
I’m one who likes the feature. I am honestly waiting for the ability to be able to allow it from my managed users, because my most useful cases can’t be accomplished yet because those users are all managed. But the fact that it was released unfinished & most importantly for no good reason is a HUGE negative. I had voted for this early on & have since pulled my vote to put it back where it had been, but I’m now putting it back here to this because without the “We had no choice” argument the fact that this feature was forced down everyone’s throat with no beta, untested, full of problems, &, much to my annoyance, constantly still changing, is unacceptable. The fact that we were able to select our region & now that ability is gone, I can assure you has been an annoyance for plenty of users who don’t post in the forums, & many who, because it keeps changing, & who aren’t used to beta things, will probably decide that the feature is useless & never use it in the future because of the bad release, or will just ignore it because they’ve learned it is crap, even though the parts that were bad have now been fixed.
I’m sure I will get blocked from posting for a month like I did the last time I pointed out factually untrue things you said in another post, but I want to be clear, The “Reasons” you have given for why people’s posts have been removed & why people have been banned, are definitely not the case in this one, as I’ve never, this time or the last time you suspended me for a month, been “personally attacking someone”, “being crass”, I don’t swear ever, “spamming the same thing over and over”, as people here, many of whom dislike my posts, can attest, I always offer new points to support an argument I’m engaging in, “the user who thought that cursing like a sailor at me in a personal message was going to be tolerated” I’ve never had a person message with you that I can recall, I don’t swear, & the worst I would do in thaty situation is reply to arguments YOU present with facts that support why it’s wrong, or dumb. If I stop replying I want that to be beyond question as to why.
Both of these things can be true at the same time. I like the feature and have been experimenting with how best to take advantage of it. But I also see why some would want to disable it (or portions of it), and so I support that, too.
It would be nice if more folks understood the product is not designed for just their own usage (not saying that’s you, but there seems to be many who think that way). There are others, like me, who think differently, and for this feature, at least, I’m glad Plex is building the flexibility for all of us to peacefully coexist.
It isn’t what is being done but how it has been done.
Even the Plex staff have different stories.
I’m right with you, but it should be tested before being released to the public, that’s what most are mad about. It was released as a Beta Feature, but everybody got it, & it had a TON of problems. Many of those have been patched, but the problem still remains, a feature that has such big problems should not have been out before those features are fixed, the argument that “There are people who like it” doesn’t negate the fact that as it is unfinished it shouldn’t exist AT ALL without the ability to turn it off completely. That’s what Beta is for.
If you were giving everyone in the state of California a new self-driving car & banning other cars there would be people who don’t like that & don’t want it. But if the self-driving cars were unfinished & sometimes will take you to the wrong place, sometimes hit pedestrians, sometimes accidentally drove through a nude beach when people who don’t want to see that or even were driving with kids in the car that’s not okay.
If you lived in a city that agreed to be a Test city for Self-driving cars that’s different, you know they aren’t perfect & you agree to test them.
Edit: I realize that nude beaches probably aren’t a problem in Ohio, so let’s change that to California
And it was explained.
No it wasn’t at all.
Plex have made a total hash of this, not just the implementation but managing users expectations.
Edit - looks like the forum is stripping quotes again for some bizarre reason. I’m done.
Plex are chasing their tails on this.
It was explained, you’re right.
But then it was explained again…
& then it was explained again saying that the 1st explanation & the one building off of it were wrong…
So the explanation needs an explanation now…
Why has it taken until now for that mistake to be corrected ?
The misconceptions and misunderstandings have been left to grow.
I’ll let the votes speak or more likely get silenced.
If I had to guess, some misunderstanding on the forums is nowhere near the top of Plex’s agenda.
Forum users are a tiny subset of Plex users, the ppl on this thread are a tiny subset of the forum users, so no one cares and Plex staff has bigger concerns atm.
There is also no community manager or similar position here on the forums, Plex ppl showing up here are doing that when they have time (from what I understand)
But again, that is just me guessing
Isn’t that what the Plex Ninjas are?
If anything they might have left it because it eased the tension to let us believe that…
I feel becaue of this mess every other feature request has gone more or less silent, & I expect any work being done on anything else has stopped as well, but that’s just haw it appears to me
