I’ve a big problem. I did the last update on my Plex server (v1.13.0.5023-31d3c0c65). I’ve always all my user and my account but when I logged-in with my user plex tell me => Search of a Plex server and download plex server.
So, impossible to have an access of all my libraries… When I go in Settings in my account, I don’t have “server settings” and this is the big problem I guess… because impossible for me to connect my Plex pass account with my server…
I did already a total uninstallation but no effect… I removed plex user, shared folder and all plex folders… always the same problem.
Somebody know how can I resolve this problem? Thanks a lot.
Please open File Station.
Navigate to the Plex share -> Library -> Application Support -> Plex Media Server
Right - click Logs and Compress to Logs.zip
May 09, 2018 17:01:28.933 [0x7f5603256700] INFO - Plex Media Server v1.13.0.5023-31d3c0c65 - ubuntu PC x86_64 - build: linux-ubuntu-x86_64 synology - GMT 02:00
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May 09, 2018 17:01:34.043 [0x7f560f8ca800] DEBUG - NetworkInterface: Notified of network changed (force=0)
May 09, 2018 17:01:34.043 [0x7f5602f68700] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip
May 09, 2018 17:01:34.043 [0x7f560f8ca800] DEBUG - Network interfaces:
May 09, 2018 17:01:34.043 [0x7f560f8ca800] DEBUG - * 1 lo (127.0.0.1) (loopback: 1)
May 09, 2018 17:01:34.044 [0x7f560f8ca800] DEBUG - * 7 ovs_bond0 (192.168.1.120) (loopback: 0)
May 09, 2018 17:01:34.044 [0x7f560f8ca800] DEBUG - Creating NetworkServices singleton.
May 09, 2018 17:01:34.044 [0x7f560f8ca800] DEBUG - NetworkServices: Initializing...
Sign your browser out (upper right corner).
Open the IP address of your Syno http://192.168.1.120:32400/web
Settings - Server - General - sign it out and back in. (something went goofy with ownership)
You should find your browser also automatically signed back in
Thanks for your response. Unfortunately I tried with another browser (if it’s a problem with the cache) but always the same…
I signed out the browser
Go to the IP adresse of my syno
I tried to go to Settings like you said but “Server” doesn’'t appear…
I’ve always the same screen with “server not found, download and install plex”… but plex is already installed…
It’s possible to download an older version of plex?? because before never had that
I become crazy seriously
I would like you to try this. It performs a soft-reset of your PMS ownership settings.
It makes PMS forget you own it and you will claim it again. Something may have happened to that file when you upgraded.
Stop Plex
Open FileStation
Navigate Plex/Library/Application Support/Plex Media Server
already done 3 times yesterday before writing in this forum… always the same with always my user present in the system after a new fresh install. I guess if it’s not a problem because I do mirroring with my NAS?
Is it possible to obtain an older version for the package installer?
I think you have a NAS problem. I am the Synology developer so let’s jump into this deeper.
Install the package again. If it fails to install, you have a problem with the NAS. DSM is damaged somehow. If it fails to start, we will continue with the next step below
Control Panel - Terminal & SNMP - Enable SSH
Control Panel - Users - enable the admin user
Using putty or ssh connect to the Synology as user admin (the ssh command will be ssh -l admin ip.addr.of.syno)
after logging in: sudo -su root to elevate to root privilege
`cd “/var/packages/Plex Media Server/scripts”
./start-stop-status status
./start-stop-status start
report back your results. Screen shot or copy/paste of output are ok.
root@XXX:/var/packages/Plex Media Server/scripts# ./start-stop-status status
Plex is running
root@XXX:/var/packages/Plex Media Server/scripts# ./start-stop-status start
Starting Plex ...
ln: failed to create symbolic link ‘/usr/syno/synoman/webman/3rdparty/plex’: File exists
root@XXX:/var/packages/Plex Media Server/scripts# /var/packages/Plex Media Server/target/Plex Media Server: /lib32/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_dsp.so.3.07.7)
/var/packages/Plex Media Server/target/Plex Media Server: /lib32/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_dsp.so.3.07.7)
/var/packages/Plex Media Server/target/Plex Media Server: /lib32/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_fp.so.3.07.7)
/var/packages/Plex Media Server/target/Plex Media Server: /lib32/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_fp.so.3.07.7)
Plex Media Server is already running. Will not start...
Yes, the firewall is activated by default
And I forgot to mentionne I’m not at home now (Tomorrow I’m at now in my network). I’m using a VPN now to do all actions to connect to my home network
@jonatrey said:
Yes, the firewall is activated by default
And I forgot to mentionne I’m not at home now (Tomorrow I’m at now in my network). I’m using a VPN now to do all actions to connect to my home network
As trumpy has said. You must SSH tunnel through the VPN to complete setup again.
This is because PMS has default RFC1918 security. It cannot be ‘claimed’ (initialized) by any IP address not on the server’s local LAN (same subnet)
Okay, so I will try tomorrow at home. But yesterday I tried too with “teamviewer” in a computer on my local network. But just the first step => uninstall all and reinstall all. No effect.
So I guess it’s better to do a test tomorrow at home and I come back to you if the result change.
