Impossible to reach Plex server from IPhone app and Apple TV

Plex Media Server Desktops & Laptops
1

Server Version#: 1.41.3.9314
Player Version#: 8.44 (IPhone)

Hi,

I’ve been trying to solve this issue for hours now, if anyone knows what’s up I’d be very grateful !

I’m having trouble connecting to my Plex server from the iOS app on my iPhone, even though the server is accessible in other ways. Here’s my setup and the issue:

  1. Server Setup:
  • Plex Media Server is running on 192.168.1.188.
  • The server is hosted in Docker on my local network.
  • The LAN subnet is 192.168.1.0/24, and all devices, including my iPhone (192.168.1.157), are on the same subnet.
  1. What Works:
  • I can access Plex Web (http://192.168.1.188:32400/web) from Safari on my iPhone without issues.
  • NetAnalyzer confirms that port 32400 on 192.168.1.188 is reachable from my iPhone.
  • Other devices on the same network can connect to the server just fine (via http://192.168.1.188:32400/web).
  1. What Doesn’t Work:
  • The Plex iOS app fails to connect to the server, returning error code -1001 when I manually enter 192.168.1.188:32400 in the app.
  • I also tried to play with the settings and received a -1004 at some point
  • Automatic server discovery in the app also fails.
  1. What I’ve Tried:
  • Verified the LAN subnet configuration (192.168.1.0/24) in Plex under Settings > Network > LAN Networks.
  • Reinstalled the Plex iOS app and reset its settings.
  1. Additional Info:
  • I’m not using a reverse proxy or VPN for local access.
  • Plex is up to date on both the server and the iOS app.

I think I’ve tried all possible combination at this point, wondering if someone had a similar issue and solved it ?

2

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.