Initial Plex setup - server not accessible on local web app

Plex Media Server NAS & Devices
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Hi all,

This is my first ever forum post, hopefully I will be able to provide enough information to help diagnose the problem I’m having.

Basically, this is my first time ever installing TrueNAS. I’m using an old Dell Inspiron PC, which is not by any means ideal hardware, but I think it is enough to meet the basic system requirements for TrueNAS and at least get started.

After installing TrueNAS Core (13.0-U3.1), I set up my first storage pool and added a few vdevs / SMB shares and configured the corresponding ACLs for my custom user.

I installed the official Plex Media Server plugin and assigned its jail to my pool. Once the plugin finished installing, I opened the local web app ( http://localhost:32400/web) and signed in to my Plex account.

At this point, I arrived at the infamous “Not authorized - You do not have access to this server” message.

server-not-authorized

It seems like many others have encountered this issue but with several different causes. I have tried reinstalling the plugin, played around in the Plex and TrueNAS settings, tried a different browser, checked my router configuration, etc, but I’m still not sure what is causing this problem.

I’ve attached a few logs from the TrueNAS gui console and Plex Media Server jail (/Plex\ Media\ Server/Logs/Plex\ Media\ Server.log, /Plex\ Media\ Server/Logs/PMS\ Plugin\ Logs/com.plexapp.system.log), which seem to indicate that the problem may be related to my network routing / configuration. I have tried both DHCP and Static IP routing, but in both instances I have encountered this “Not authorized” server issue.

I am able to both ping another PC on the network from inside the Plex jail as well as ping the jail itself from another PC, but I can’t get the local Plex web app to recognize the server on the local network.

Hope I’ve been able to provide a clear description of my issue!

Server Version#: plexmediaserver Version 1.30.0.6486
Player Version#: Web Version 4.98.2

com.plexapp.system.log.txt (1.7 KB)
gui-console-messages.txt (11.4 KB)
PlexMediaServer.log (58.8 KB)

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I don’t know any about TrueNAS but your logs appear to show your server running on a 151.0.0.X subnet. That won’t work. PMS is expected to run on a local private IP network.

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@anon18523487

I believe I saw another post like this just recently and it is possible to have Plex running direct on a routable IP, but you have to create a temporary SSH tunnel and connect to that for the initial setup.

I’ll have to look for it further when I’m at a normal PC instead of on my phone.

1 Like
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That will allow you to claim it, but PMS is still not going to work properly. It is not meant to run on a public IP.

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@anon18523487 yes this seemed to work. Would also be interested to try @nx6 's proposed solution, but will close this post for now.

Thanks for the insights and support!

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SSH tunnel claiming:

ssh -L 8888:127.0.0.1:32400  ip.addr.of.server
  • Leave the session open & idle
  • In your browser open http://127.0.0.1:8888/web
  • You should be greeted with the Plex/web and claiming process.

[ref]

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