Plex Media Server - Not Authorized. You do not have access

Plex Media Server NAS & Devices
1

Server Version#: v1.28.0

I really need help with the Plex setup on Qnap. This will be my first time, but i have read multiple threads about the issue i have. The NOT Authorized You do not have access to this server. I have taken following steps.
1)stop and start,
2)delete and re-install

3)followed the curl x steps with the token claim. This showed errors.

unauthorized
unauthorized779×78 1.4 KB

When i tried the 127.0.0.x as the ip as some other forums show. I did get some responds and punch of authenticated certificate i am guessing and mapping…

unauthorized2
unauthorized21415×97 10.4 KB

However when i open the pms it goes back to NOT Authorized You do not have access to this server. I have sent messages to Qnap opened tickets 3days still no response from them.

i am hoping someone here might direct me to the right way to get this… I am not ready to loose interest something new to me :slight_smile:

Kindly appreciated

2

@nalihcam

QNAP won’t help with Plex.

IP addresses:

127.0.0.1 – is what you use when you’re SSH’d into the QNAP at its command line.

You want the other IP address (192.168.x.x, or 10.x.x.x) for everything else on your home network.

How skilled are you at the SSH command line?

If I gave you a tool and the tool did the work, could you:

  1. Download and drop it in the Public shared folder
  2. SSH (either ‘ssh’ or ‘putty’ commands) to get into the QNAP command line
  3. Run the tool (using the documentation)

I am concerned about what you showed from your previous attempt to claim.

The IP addresses are empty ?? Not good.

The NAS is connected to the modem/router ?

3

Thanks for responding.

The nas is in 12.x network. No its behind multiple pieces of hardware. Att fiber mdm — pfsense → UI gateway udm pro. The nas was on diff vlan but i moved to main vlan so it can be shared to network for me and friends.

I can reach the box and scp and etc its not firewall blocking it.

I have erased the ini config file for plex and was able to manipulate got the nas showing now.

If i use the ip address with the port. It wont show up and will hive me NOT Authorized.
But if use the nas name ex: NAS21838 i can get to plex

Somehow i dont think it was the configs file that i changed. Something else… for whatever reason iam good now. Will set this case closed

Thank you @ChuckPa

4

Plex supports RFC-1918 networks.

By putting your LAN on a 12.x.x.x network, you’re colliding with all of AT&T
This isn’t allowed. They own that address block.

[chuck@lizum ~.2001]$ whois 12.0.0.0

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/resources/registry/whois/tou/
#
# If you see inaccuracies in the results, please report at
# https://www.arin.net/resources/registry/whois/inaccuracy_reporting/
#
# Copyright 1997-2022, American Registry for Internet Numbers, Ltd.
#



# start

NetRange:       12.0.0.0 - 12.255.255.255
CIDR:           12.0.0.0/8
NetName:        ATT
NetHandle:      NET-12-0-0-0-1
Parent:         NET12 (NET-12-0-0-0-0)
NetType:        Direct Allocation
OriginAS:       
Organization:   AT&T Services, Inc. (ATTW-Z)
RegDate:        1983-08-23
Updated:        2013-12-19
Comment:        For abuse issues contact abuse@att.net
Ref:            https://rdap.arin.net/registry/ip/12.0.0.0

The moment you change to RFC-1918 compliance (which is how ISP modem/routers are designed, everything will work correctly (including Remote Access)

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5

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