Plex NAS Not Connecting

Plex Media Server NAS & Devices
1

Hello,

I recently bought a Synology NAS and manually installed the hosting program for DM7 as instructed. I made sure “Plex Media Server” has read and write access before launching the hosting program per Plex’s previous articles. When opening Plex I still get a “Not Authorized You don’t have access to this server” error message.

Please help, I am not sure what else the problem could be as I’ve tried this installation several time with no change.

Thanks in advance for your help.

Cheers!
Jeb Brant

3

This is a new install or you had it running before on this? would likely need to see the server logs

4

Your network should be using RFC-1918 addressing, with IP addresses such as 192.168.x.x, 172.16.x.x - 172.31.x.x, or 10.x.x.x.

You should be using a PC on the same network as the NAS for initial setup (i.e. not on a different subnet, remote via VPN, etc).

Use an incognito/private browser window.

Point it direct at the IP address of the NAS.

http://nas_ip_address:32400/web ← use the real IP address of the NAS

You may see a message saying something like “this app is not hosted at Plex.tv.” That is OK. It just means you’re accessing the Plex server directly, not via plex.tv.

Due to the way DSM 7 works, you must point the browser directly at the NAS for initial setup. You cannot use a FQDN (ex: plex.mydomain.com), dynamic DNS name (synology.me, etc), or similar methods.

5

This is a new install, I can see if I can find the server logs somewhere if that will help but not sure what exactly I’m looking for since everything server side said it was installed correctly…

6

@FordGuy61 Thanks! How do I point it directly to the IP address of the NAS?

PC is on the same network, I login to the NAS, go to “Package Center” and choose “Manually Install”. From there I choose the package I downloaded from the Plex site for Synology DM7 from my downloads folder. It runs install and then launches the hosting app… am I missing a stage that is calling for the IP address?

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http://nas_ip_address:32400/web ← use the real IP address of the NAS, not “nas_ip_address.”

Check the Synology network settings if you don’t know the IP address.

It will be something like 192.168.4.5, 172.16.1.2, etc.

8

@FordGuy61 Awesome, thanks, yes sorry I misunderstood what you were saying on first read through, totally my mistake. I’m running the install again as you described above and seems to have fixed the problem, is was, indeed, trying to reference the “user.quickconnect” and that was throwing the error as far as I can tell. Thank you so much for all your help and patience!!

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