Server Version#: Shield TV Version 1.20.3.3421
Player Version#: N/A but Plex for Windows Version 1.20.0.1406-f47a81b7 & https://app.plex.tv/web/app
A new problem has popped up in a recent PMS version. I have found a folder of MP3s that will stop the “Refresh All Metadata” process dead in its tracks.
If I delete and recreate the library, the initial scan works fine and the troublesome artist appears as expected. It’s any later attempt to get metadata from the files which will fail. I don’t know if this is a problem with a single file in the artist folder, or if it is a more general metadata problem with that artist.
The files themselves are good. They have been around for a long time and went through countless other scans in the past–this is a NEW problem. The files are on a NAS and I can play them, re-tag them, etc. They are in the music library path with the rest of the music, not someplace dumb. And the fact that they can be processed when part of a NEW library suggests that they are OK.
If it matters, the metadata in the files won’t be look-up-able. It’s a DJ set from a guy I knew, and his DJ name is lost to history, and the tracks don’t even have song names. So I would expect the metadata in the files to be what is used, and indeed that is what happens on the initial scan. So why does it choke when metadata is refreshed?
This is a hassle because I am taking steps to update genres etc in my library, and I cannot get those changes into Plex without a metadata refresh, which currently is not possible unless I recreate the whole library. (Refreshing artists/albums one at a time is not practical, changes could be widespread and it would be 10x as much work to keep notes and do it manually.)
What could be wrong? Should I dump logs in this manner?
Verify DEBUG logging enabled - VERBOSE logging disabled.
Restart PMS
Start Scanning.
When it gets stuck again.
Stop again
Settings - Server - Troubleshooting - Download logs
