Installing SNAP package -- cannot see folders

Hello @ChuckPa, have you figured anything out about this? I’m trying to link Plex to the folders I’ve saved in nextcloud but Plex can’t see the folders.

A background on what I’ve done so far:

I installed Plex on Ubuntu 19.10:
$ sudo snap install plexmediaserver --classic

‘$ groups plex’ returns:
groups: ‘plex’: no such user

Following [this guide, ](http://sudo nano /etc/default/plexmediaserversudo)the file ‘/etc/default/plexmediaserver’ only contains one line “sudo nano /etc/default/plexmediaserversudo”

Following this guide, I get the line “usermod: user ‘plex’ does not exist”

The line r"awk -F: ‘{ print $1}’ /etc/passwd" shows no plex user:
root
daemon
bin
sys
sync
games
man
lp
mail
news
uucp
proxy
www-data
backup
list
irc
gnats
nobody
systemd-timesync
systemd-network
systemd-resolve
messagebus
syslog
_apt
uuidd
tcpdump
landscape
pollinate
sshd
systemd-coredump
jpunsal
lxd
mysql

Any help anyone can offer would be greatly appreciated.

Thanks!

That guide is written for a regular installation. You used a SNAP package. It won’t work for that.

My recommendation:

  1. Uninstall the SNAP package
  2. Download the regular Desktop/Workstation DEB file from plex.tv/downloads
  3. Install it. (It will create the user for you)
  4. Now you can mount your cloud storage as network shares on your system and access them normally.
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That does it!

If anyone else stumbles on this thread the next steps I had to take after installing Plex from plex.tv/downloads was to adjust the permissions of the folders I want to access. A good read to help understanding this is available here.

The to summarize this final step for me:
Use “ls -l” to determine what permissions the folders I want to access have.
Use “chmod 755 NewDirectory/” to change the directory to the required permissions for plex to see them.

Edit: While changing permissions worked for me temporally, nextcloud automatically changed the permissions of one of the folders to 770. So instead I added root to the same directory as plex using “sudo usermod -aG root plex”. This so far seems to have worked.

Thank you so much @ChuckPa!

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