Invalid program info in guide prevents scheduling DVR

Live TV & DVR
1

I’m running PMS Version 1.18.2.2058 on FreeNAS-11.2-U7. I have a Plex Pass to enable Live TV/DVR.

What I have found is that the live TV guide has invalid program info for a particular channel and time. This is preventing me from scheduling a recording.

Here’s what’s happening:

  • I want to record program A at 8pm Wed on 10.1
  • The guide lists Program B at 8pm Wed on 10.1
  • I set the DVR to record Program B at 8pm Wed, assuming it will actually be the program I want
  • I look at the DVR schedule, it is set to record Program B at 1am Tue

So as a result of the above problem I cannot record anything at 8pm Wed on 10.1.

Things I have tried:

  • refresh guide data
  • delete DVR and create a new one

Neither of the above things made any difference.

I’m assuming Plex contracts for this data since it is part of the paid Plex Pass features. Is there a way to report the invalid info to the data provider and get it corrected?

2

You can report guide data inaccuracies using this form:

3

Thanks! I have reported the problem there. My searches didn’t dig up that form so hopefully this post will help people find it.