Inviting Friend Not Working

I’m having an odd problem. I have never had problems inviting a Friend in the past to access some libraries on my server. But today it does not seem to be working? My friend receives the Invite email, clicks the “accept invite” link, and it sends him to Plex.tv where it makes him sign-in, even when he is already signed in. After re-signing in it never actually accepts the Invite. He is still listed as Pending on the server. I even took a ride to his house to see what was happening, and did it myself, with the above explained behavior. We tried several times. Is the Invitation Server and/or process still working for anyone else?

He was accepting the Invite using a Safari browser on his phone. Not sure if that could be an issue? Though it’s never been an issue previously for anyone else.

This is rather perplexing as I’ve never encountered this in the 5+ years I’ve had the Server running. If anyone has any ideas, I’d be grateful. Thanks!

Let him try with a ‘desktop’ web browser.
He should log in to plex.tv,
then open the ‘hosted’ web app https://app.plex.tv/desktop

continue as explained in this link:
https://support.plex.tv/articles/201105738-creating-and-managing-server-shares/
(scroll down to ‘Accept Invitation Via Website’)

1 Like

Thanks, Otto! That is what I told him to do when I left his house. He doesn’t have a computer at home, but he has one at work he can use, and plans to try that when he’s back at work again this week. Thanks for the response!

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.