Server Version#: 1.25.5.5492
Player Version#: 7.28.1
Hello, I’ve had an issue start recently where the iOS app cannot direct stream files, I believe it should be.
Video :(h.264) in a mkv
Audio: EAC3
I am seeing the below log output repeating until it ultimately fails to create a playback session, I can get around this by changing from “original quality” to “convert automatically”
Logs:
Feb 13, 2022 22:46:10.323 [0x7fef3cf1eb38] Debug — Request: [172.18.0.10:45744 (WAN)] GET /library/onDeck (20 live) Signed-in Token (username)
Feb 13, 2022 22:46:10.591 [0x7fef3cf1eb38] Debug — We're going to try to auto-select an audio stream for account 1.
Feb 13, 2022 22:46:10.591 [0x7fef3cf1eb38] Debug — Selecting best audio stream for part ID 50103 (autoselect: 1 language: en)
Feb 13, 2022 22:46:10.591 [0x7fef3cf1eb38] Debug — Audio Stream: 130298, Subtitle Stream: -1
Feb 13, 2022 22:46:10.594 [0x7fef3cf1eb38] Debug — We're going to try to auto-select an audio stream for account 1.
Feb 13, 2022 22:46:10.594 [0x7fef3cf1eb38] Debug — Selecting best audio stream for part ID 44751 (autoselect: 1 language: en)
Feb 13, 2022 22:46:10.594 [0x7fef3cf1eb38] Debug — Audio Stream: 118425, Subtitle Stream: -1
Feb 13, 2022 22:46:10.595 [0x7fef3cf1eb38] Debug — We're going to try to auto-select an audio stream for account 1.
Feb 13, 2022 22:46:10.595 [0x7fef3cf1eb38] Debug — Selecting best audio stream for part ID 33952 (autoselect: 1 language: en)
Feb 13, 2022 22:46:10.595 [0x7fef3cf1eb38] Debug — Audio Stream: 88630, Subtitle Stream: -1
Feb 13, 2022 22:46:10.596 [0x7fef3cf1eb38] Debug — We're going to try to auto-select an audio stream for account 1.
Feb 13, 2022 22:46:10.596 [0x7fef3cf1eb38] Debug — Selecting best audio stream for part ID 26798 (autoselect: 1 language: en)
Feb 13, 2022 22:46:10.596 [0x7fef3cf1eb38] Debug — Audio Stream: 63573, Subtitle Stream: -1
Feb 13, 2022 22:46:10.600 [0x7fef3f020b38] Debug — Completed: [172.18.0.10:45744] 200 GET /library/onDeck (20 live) 276ms 19427 bytes (pipelined: 1)
Feb 13, 2022 22:46:10.987 [0x7fef3ca0cb38] Debug — Request: [172.18.0.7:47070 (WAN)] GET /status/sessions (20 live) GZIP Signed-in Token (username)
Feb 13, 2022 22:46:10.987 [0x7fef3ca0cb38] Debug — [Now] Adding 1 sessions.
These are the logs when it stops trying to create the playback session and I click the play button to start it up again.
Feb 13, 2022 23:07:59.474 [0x7fef3caadb38] Error — [Transcode] ClientProfileExtra: video transcode target already exists for streaming hls
Feb 13, 2022 23:08:16.224 [0x7fef3ce82b38] Error — [Transcode] ClientProfileExtra: video transcode target already exists for streaming hls
Feb 13, 2022 23:08:32.684 [0x7fef3caadb38] Error — [Transcode] ClientProfileExtra: video transcode target already exists for streaming hls
Feb 13, 2022 23:09:24.929 [0x7fef3cf1eb38] Error — [Transcode] ClientProfileExtra: video transcode target already exists for streaming hls
When I switch to “convert automatically” everything works. I’d expect it to be a light transcode for plex, converting the container from mkv to mp4/m4v for iOS, since the h.264 and eac should both support direct playback, but iOS doesn’t work with mkv.
This happens on both the ‘new player’ and the ‘old player’ in the iOS app.
Did I just get really unlucky with the h.264 encode and it is using some settings iOS doesn’t support
