Ios app keeps 'forgetting' there is a Plex server manually configured after closing the app

Plex Players
1

Server Version#: 1.32.2.7100
Player Version#: 8.7.3

Local Wifi only. I have to do this every single time.

“No content from your pinned sources” displays for a moment then it wipes everything.

  1. Open App
  2. Advanced → Manually Configure Server
  3. Everything works, plays, shows up.
  4. Close App
  5. Open app back up.
  6. Everything is removed.
  7. Remove server Adanced → Manual → Swipe left.
  8. Re-add server
  9. Everything works again.
2023/06/07 20:05:48.914 (58 MB) (43821) 🔧 PMIAPManager.m:86 | IAP: Checking if products were purchased: {(
    "com.plexapp.plex.inappplex.plexpass.lifetimesubscription.v2",
    "com.plexapp.plex.inappplex.unlockeverything",
    "com.plexapp.plex.inappplex.plexpass.yearlysubscription.v2",
    "com.plexapp.plex.inappplex.plexpass.monthlysubscription"
)}
2023/06/07 20:05:48.921 (58 MB) (43821) 🔧 PMIAPManager.m:95 | IAP: Product not purchased: com.plexapp.plex.inappplex.plexpass.lifetimesubscription.v2
2023/06/07 20:05:48.922 (58 MB) (43821) 🔧 PMIAPManager.m:95 | IAP: Product not purchased: com.plexapp.plex.inappplex.unlockeverything
2023/06/07 20:05:48.923 (58 MB) (43821) 🔧 PMIAPManager.m:95 | IAP: Product not purchased: com.plexapp.plex.inappplex.plexpass.yearlysubscription.v2
2023/06/07 20:05:48.925 (58 MB) (43821) 🔧 PMIAPManager.m:95 | IAP: Product not purchased: com.plexapp.plex.inappplex.plexpass.monthlysubscription
2023/06/07 20:05:48.925 (58 MB) (43821) 🔧 PMIAPManager.m:111 | IAP: Loading products… ({(
    "com.plexapp.plex.inappplex.plexpass.lifetimesubscription.v2",
    "com.plexapp.plex.inappplex.unlockeverything",
    "com.plexapp.plex.inappplex.plexpass.yearlysubscription.v2",
    "com.plexapp.plex.inappplex.plexpass.monthlysubscription"
)})
2023/06/07 20:05:48.936 (59 MB) (43821) ➖ PMKLastPlayingStateController.m:392 | Starting PQ restoration background task...
2023/06/07 20:05:48.968 (59 MB) (43821) 🔧 PMSonosSSDPDiscoveryManager.m:137 | Sending sonos search
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:485 | 
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:486 | =================================
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:487 | Client Information
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:488 | =================================
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:489 | Device: iPad
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:490 | Device Name: iPad
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:491 | Device Model: 5,4
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:492 | Client Identifier: **********
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:493 | Platform Version: 15.7.6
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:494 | Product Name: Plex for iOS
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:502 | Product Version: 8.7.3
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:506 | Crash Reporting Enabled
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:512 | =================================
2023/06/07 20:05:49.033 (60 MB) (43821) 🔧 PMKAppDelegate.m:513 | 
2023/06/07 20:05:49.033 (60 MB) (43821) ➖ PMKAppDelegate.m:155 | Application did finish launching with options: (null)
2023/06/07 20:05:49.038 (60 MB) (43821) 🔧 PMKMediaProviderManager.m:632 | Cleared media provider content sources for server <PMKCloud: 0x28170c630>[ Cloud (plex.tv) - server,cloud ]
2023/06/07 20:05:49.057 (60 MB) (43821) 🔧 PMKServiceFinder.m:182 | Loaded 0 services of type ServerService
2023/06/07 20:05:49.058 (60 MB) (43821) 🔧 PMKMediaProviderManager.m:632 | Cleared media provider content sources for server <PMKLocalServer: 0x281101fe0>[ iPad (**********) - server,embedded (1.25.3.5385-f05b712b6) ]
2023/06/07 20:05:49.061 (60 MB) (43821) 🔧 PMKServiceFinder.m:182 | Loaded 1 services of type PlayerService
2023/06/07 20:05:49.067 (60 MB) (43821) 🔧 PMKAppDelegate.m:518 | 
2023/06/07 20:05:49.067 (60 MB) (43821) 🔧 PMKAppDelegate.m:519 | =================================
2023/06/07 20:05:49.067 (60 MB) (43821) 🔧 PMKAppDelegate.m:520 | Account Information
2023/06/07 20:05:49.068 (60 MB) (43821) 🔧 PMKAppDelegate.m:521 | =================================
2023/06/07 20:05:49.068 (61 MB) (43821) 🔧 PMKAppDelegate.m:528 | Account ID: 3673956
2023/06/07 20:05:49.068 (61 MB) (43821) 🔧 PMKAppDelegate.m:529 | Account UUID: c0233af3b6dfc1a8
2023/06/07 20:05:49.068 (61 MB) (43821) 🔧 PMKAppDelegate.m:530 | Account Username: xsnomad
2023/06/07 20:05:49.068 (61 MB) (43821) 🔧 PMKAppDelegate.m:532 | =================================
2023/06/07 20:05:49.068 (61 MB) (43821) 🔧 PMKAppDelegate.m:533 |

Is this saying it doesn’t understand I’m a lifetime subscriber and removing the content?

2

My initial recommendation would be to start by troubleshooting why this is necessary to begin with. It should not be, assuming that you have signed into both your server and the iPadOS client.

So, are you signed into both your server and the iPadOS client? It’s showing account info in the logging, so that implies it has at least some knowledge of your account. But without additional context around where these logs fit from your steps above, it’s hard to tell.

3

Just the iPad is signed in. I should have no issues using it this way as other mobile clients work fine.

4

There are several other devices which do not have internet access which stream from this device. Claiming the server breaks this ability.

5

I just had to give up on the iPad IOS client. If it doesn’t work for my setup which is a supported setup; then it just doesn’t work.