This can’t really be the only way to get support right?
There are 4 (technically 3) support methods.
KB articles, Forums (both public and plexpass-only), and billing question contact.
https://support.plex.tv/
No support for Tech issues. Really bad
This is a terrible way to get help just sayin 
The user and all related content has been deleted.
you might give it a try… is this about your issues with remote access?
