Issue on status of TV Show

General Discussions
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1

I have a recurrent issue with an episode that keeps coming back on deck as “halfway seen” even though I did the following :

  • Mark item as seen and unseen from plex.tv, localhost on the server, PMP and iOS App.
  • Restarted the server twice

I did not remove the media from my storage as I’d like to see if the underlying issue can be fixed (I may be doing something wrong)

LMK what logs you need to troubleshoot

2

Do you happen to have that episode left on pause on some client? Can you provide me the XML for that episode.

3

  1. make sure to always completely Stop playback. Which means for the web app, that the lower bar with the player controls needs to be gone completely. Otherwise it’s a perpetual Paused movie.
    You close the player bar with the small x on the right end of the bar.

  2. if you are really sure that there are no forgotten web browser tabs or Roku’s or other players with Pause of this movie:
    Check your Plex database for damage.
    Everything stays in now playing even after episode/movie is stopped

4

Ok I looked at the logs and found this :

Client [716CC634-263C-4650-86D8-B7F924996774] reporting timeline state paused, progress of 1193168/2583209ms for guid=, ratingKey=57388 url=, key=/library/metadata/57388, containerKey=, metadataId=57388

So no corrupt DB here, a client is causing this.

Then this which allowed me to track which device it was :
Request: [192.168.1.171:51451 (Subnet)] GET /sync/716CC634-263C-4650-86D8-B7F924996774/status

This is IP the iPad.
I’ll do it again tonight, but I’m pretty sure I marked it as played on the iOS app from that iPad yesterday night.

I’ll make sure to check that I’m not logged in through any browser on that device.

Just as a general FYI, this is an episode that was synced on this device, I got to halfway through on a plane (disconnected), then finished watching it at home on PMP after syncing the playback status by reconnecting the iPad to the server. The episodes are now deleted from local iPad storage.

Thanks for helping me track it down