Issue transcoding - only one language are kept

Plex Media Server
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1

Server Version#: 1.43.5.11029
Player Version#: 2026.20.0

Hi everyone, something strange is happening to me—it’s probably just a configuration issue, but I can’t figure out where I’m going wrong.

Here’s what’s happening:

  • I download an episode from my smartphone, and I’ve set the optimization to 720p. I don’t download the original version—it takes up too much space and doesn’t make sense—so it gets re-encoded.
  • When I launch the optimized version on my smartphone, I notice that all the available languages (even if there are multiple languages) are all in English.
  • The original file is correct, but the transcoded file is not

It almost seems as if only the first language is recognized, and then everything else is removed.

I hope I did the log correctly; I enabled debugging and downloaded it from Windows to attach it.

What am I doing wrong?

Plex Media Server Logs_2026-10-21_19-47-29.zip (3.2 MB)

2

There is a bug where downloads content will not switch to a different audio track. Will have to wait for a fix.

3

Ok, so not ok, but ok got it.
Do you know if there’s some ETA?
Is this a recent bug, or is it an “old” one?
So for now the only solution is to copy the whole file, am I wrong?

4

It’s a recent playback bug. The file is downloaded with the proper tracks, the playback just doesn’t switch.