Issue with playback status updates on Samsung TV Plex app

Plex Players Smart TVs
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Server Version#: 4.57.4
Player Version#: 5.22.1

Problem : when starting video playback on a Plex TV client using the Plex API, the Plex client on the TV stops sending session updates (over the network, the ones with the PlaySessionStateNotification array, containing viewOffset, key, etc.).

This only happens after I launch playback using the Plex API; If I launch playback using the TV remote control - the Plex client reports the state fine - my Plex controller (Home Assistant) receives state updates and I can see which media is playing, how far along it is, etc.

This issue affects only the Samsung TV Plex client, and only when using the API to start playback. All other clients on the same network report state correctly when using API to start playback (i.e. Apple TV Plex client).

Note that playback itself works in both cases - irrespective of whether I start playback through API or the TV remote control - I see video; but the client state reporting only seems to happen when the TV remote is used to start playback on the client. Since this behavior works correctly on the Apple TV Plex client (and other clients), I believe the bug is in the Samsung TV client itself.

Everything runs on the same network (server, client, controller), no VLANs or any funny business. Communication works between all devices, client receives commands from controller, plays media from server, reports state back to controller and server; no issues here - I strongly believe it’s a samsung TV client bug.

TV Details :

Manufacturer/OS: Samsung / Tizen
Model: UN50KU6300
OS Version: T-JZL6AKUC-1243.2, BT-S (latest at the time of this writing)

TV Plex Client Details :

Client Version: 5.22.1
Platform Version: 2.4

Please help address this; the client on this platform is quite buggy, but this is the one major thing that breaks my saturday morning cartoons automation - without which I wake up with no cartoons playing, just the annoying alarm, and I’m simply not ready for life without saturday morning cartoons every morning. I really need this to work please.

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Just to add, when starting media playback through plex python APIs, then making queries to <server>:32400/status/sessions fails to report media playback, despite media actively playing.

If I just navigate menus using remote control and trigger media playback - no issues, I see it under status/sessions.

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