Unexpected Playback Error Has Occurred in Samsung Smart TV QN55Q60RAFXZA

Plex Players Smart TVs
1

When did the issue start to occur? 2023-05-17

What is the issue? When attempting to play any media i.e. TV Shows, Movies, Live TV etc. etc., the Plex Client App throws the error “Unexpected Playback Error Hass Occurred”. The Plex Client App becomes unresponsive and I have to kill the app.

What troubleshooting steps have been taken? I have ensured that the PMS setting Secure connects = Preferred. In the Plex Client App, I have ensured that both the Allow Insecure/Prefer Insecure Connections is set to Always.

I have uninstalled the Plex Client App several times. I have hard rebooted the Samsung TV several times. Once I uninstall, the Plex Client App will work initially but upon exiting the Plex Client App and returning, the behavior returns.

I have observed that Plex Android App, Chrome Browser, Brave Browser & Roku all currently work. I have another Samsung TV, which I believe is actually older does still work. Network settings are good, other streaming services and an alternative to Plex (installed as a backup and testing) works on the Samsung TV that is having the issue.

Please advise, as I have exhausted all troubleshooting techniques.

I have attached the DEBUG logs here:
Plex Media Server Logs_2023-05-18_10-23-24.zip (3.9 MB)

Technical Specs:

PMS:
Version 1.32.1.6999

PMS OS:
Processor Intel(R) Core™ i7-6700K CPU @ 4.00GHz 4.00 GHz
Installed RAM 64.0 GB
System type 64-bit operating system, x64-based processor
Edition Windows 10 Pro
Version 22H2
OS build 19045.2965
Experience Windows Feature Experience Pack 1000.19041.1000.0

Smart TV:
TV Vendor: Samsung
TV Model: QN55Q60RAFXZA
TV Software Version: T-MSMAKUC-1401.0, B0970101/070104, BT - S
Plex Version: 5.55.2

1 Like
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I have had the same problem with Plex on my Samsung TV for a long time as well, with no fix working for me. I finally noticed, though, that every movie/tv show that it happened on was in avi format. I converted them all to mp4 and have not had any more trouble at all. I used DVDFab’s file converter, specifically the mp4 passthrough, which changes nothing except the file type, and is extremely fast. I am sure any converter that will change it to mp4 or other file type would probably work as well, but that is what worked for me.

3

I had issues with Live TV, so it wasn’t a playback issue, I believe it was a permissions issue.

What has resolved the issue for me is doing the below:

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