Issues on SOME files and Some players!

[markpainter]

Hi Folks

Server 1.6.2.994-e05b79d6

Just a general enquiry. I have issues with playing some mp4 files on some players.
Has anyone seen anything like the attached before when trying to watch something.
Sever is a Synology NAS, and this mp4 file plays perfectly well at home on my tv, and on my phone, but not on a PC at work.
This has happened with a couple of different files, and with a couple different players and locations.

Has anyone seen anything like this before?

[ChuckPa]

Sadly

Synology FAQ - Questions, Answers, and How-To's

FAQ 20: Bypassing the iHD video driver Obsolete as of PMS version 1.21.0 Reference only This still seems to be effective for some customers with low bitrates, LiveTV buffering, or DVR signal strength issues For versions below 1.21.0 This shouldn’t be necessary but is until such time as Intel is able to fix the problem. the best choice is to configure PMS to bypass it by editing your Preferences.xml file Install the Synology Text Editor (Required) Stop Plex Open File Station and navigate to P…

[markpainter]

That has fixed it - thank you.
How often should i need to do this do you think? Or is it just as and when it happens?

[ChuckPa]

We will unfortunately need do this after every update until Engineering gets it fixed.