Issues with local external subtitles (srt) for TV Shows

General Discussions
1

Hello there, how are you?

I’m experience a weird behavior and I’d really appreciate if someone could help me!

Plex isn’t recognizing local external subtitles of some of my TV shows. I’m following the directory structure provided here https://support.plex.tv/articles/200471133-adding-local-subtitles-to-your-media, like so:

/TV Shows
   /Show Name
      /Season 01
         ShowName.S01E01.BluRay.10Bit.1080p.DD5.1.H265.mkv
         ShowName.S01E01.BluRay.10Bit.1080p.DD5.1.H265.por.srt
         ShowName.S01E02.BluRay.10Bit.1080p.DD5.1.H265.mkv
         ShowName.S01E02.BluRay.10Bit.1080p.DD5.1.H265.por.srt
         ShowName.S01E03.BluRay.10Bit.1080p.DD5.1.H265.mkv
         ShowName.S01E03.BluRay.10Bit.1080p.DD5.1.H265.por.srt
         ...

I must be doing something wrong, however I don’t know what it is.

Some information:

  • Server OS: Ubuntu 18.04 Server
  • Plex Media Server Version 1.18.6.2368
  • I have checked out the permissions guide and done the chmod -R 755 library/ command
  • Yes, the subtitles are UTF-8 encoded
  • If I manually open each episode and Upload the subtitle from the plex windows app or web app, it works fine, however it’s just an extra hassle because I think that it should work automatically if it’s already in the directory with the right naming.
  • Yes, I tried scanning again and refresh the metadata

I really don’t know what else I could try.

Thank you for your time and best wishes!

2

Are the above file names actually copied from your files, or did you “recreate” them to what you think they are?

Settings - Server - Agents - TheTVDB
Does the line ‘Local Media Assets’ have a check mark?
Same under Settings - Server - Agents - TheMovieDB

While you are there, drag the line ‘LMA’ to the top and then again to the bottom.

Then ‘Refresh Metadata’ on the whole affected show. Wait a few minutes.

1 Like
3

Thank you!

It really was a library agent issue!
My TV Shows library was using the TheMovieDB library, so I changed it to TheTVDB agent, refreshed all metadata and now it’s working perfectly!

4

There was no need to do that. The change of the metadata agent will only affect newly added shows.

The crucial bit was activating ‘Local Media Assets’ under
Settings - Server - Agents - TheMovieDB

1 Like
5

Yeah, the ‘Local Media Assets’ under TheMovieDB was not marked, which was the problem here.

However there were other problems with my TV Shows (some shows weren’t receiving the proper episode names, summary and rating), so I deleted the library and created another one in the same folder, however with the “TheTVDB” agent (which I have checked that has the ‘Local Media Assets’ activated).

Now everything is working much better :smiley:

1 Like
6

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