It does not open from Russia plex.tv (PLEX.TV не открывается из России)

@elan @BigWheel @OttoKerner @FordGuy61 @tom80H
starting from 03/31/2024, the site does not open https://plex.tv(34.248.180.89) and https://support.plex.tv(188.114.99.224)
As a result, it slows down the opening of the application, local media content and it is impossible to compare the media library with the movie database.
At the same time, the site https://forums.plex.tv/(plex.hosted-by-discourse.com - 184.105.99.43) opens, authorization takes place - it works.

Please clarify - is plex no longer available for us Russians?

p.s. I’m sorry, I used a translator.

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I don’t know of any issue off hand I and I don’t think we would intentionally block russia.

It is unfortunately the weekend here so not many folks around but I will leave a note.

I was going to ask just in case there is a DNS issue if you would no mind trying Google DNS , or any other alternate DNS


Standard methods for solving problems do not produce results (including changing DNS).
Only logging in through ProxyServer(VPN) helps.
I contacted my provider - the verdict was that access was blocked due to the provider’s liability.

Tacert, in my case:
traceroute to plex.tv (52.213.10.112), 15 hops max, 60 byte packets
1 ovzhost49.vps.reg.ru (89.108.69.63) 0.050 ms
2 *
3 146-192-212-88.host.exepto.ru (88.212.192.146) 6.222 ms
4 252-192-212-88.host.exepto.ru (88.212.192.252) 0.310 ms
5 msk-m9-b1-ae30-vlan342.fiord.net (62.140.239.222) 0.763 ms
6 stk-tct-b1-ae5-vlan531.fiord.net (93.191.9.185) 18.249 ms
7 99.83.119.236 (99.83.119.236) 55.588 ms
8 52.93.144.88 (52.93.144.88) 19.489 ms
9 52.93.144.63 (52.93.144.63) 22.664 ms
10 *
11 *
12 *
13 *
14 *
15 *

p.s. I’m sorry, I used a translator.

Same problem.

Access to the site is only possible via VPN from Russia current time

The connection to the TV also does not work - it says “Network unavailable.”
Via a phone (Android), when setting up a “direct connection”, it takes more than 5 minutes to connect.
When logging in via a direct link: *:32400 - via a white (external) or gray (local) IP and even locally, on the server (127.0.0.1:32400) - the login slowed down - about 20\30 sec.

@BigWheel @elan @OttoKerner @FordGuy61 @tom80H Guys, please help me solve the problem…
Or give a verdict - what will not work (for understanding) - so as not to waste time.

p.s. I’m sorry, I used a translator.

Same problem

I have access to 5 different internet providers. Everywhere the same error. The site is unavailable. I was able to log in to Samsung TV only with VPN enabled

Can confirm. Only opens via vpn

@lolipok there is no need to ping everyone when i have already responded in this post. It is unfortunately Easter weekend so not many folks around

Does https://app.plex.tv work?

nope, whole https://plex.tv does not

what about https://www.plex.tv (the “www” can make it behave differently)

same((

Сегодня перестало приложение Plex запускаться на Смарт ТВ Samsung. Серый экран. Вчера всё работало.

Today the Plex application stopped running on Samsung Smart TV. Gray screen. Yesterday everything worked.

No www.plex.tv doesn’t work here in St.Petersburg, Russia. Access is only possible via VPN. Remote access is also through VPN only. HTPC on the local network works fine and interestingly enough Plexamp works as usual with no restrictions

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@BigWheel
I thought that if you highlighted it to several moderators and admins, it might help, or at least interest them.

Regarding the use of addresses:
https://www.plex.tv/
https://plex.tv/
http://www.plex.tv/
http://plex.tv
plex.tv
www.plex.tv
, - does not give results.

The question is whether they can switch us to some other host - apparently the Swedish one has fallen off (or it won’t let us in).

p.s. I’m sorry, I used a translator.

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Адреса plex.tv (кроме https://status.plex.tv , https://forums.plex.tv и некоторых других) не открываются без использования VPN.
Программа на компьютере работает, но с только с локальной учётной записью.
Также, что самое интересное при добавлении нового фильма/сериала все обложки/фоны/постеры/описания фильмов/названия подгружаются без каких-либо проблем.

plex.tv addresses (except status.plex.tv, https://forums.plex.tv and some others) cannot be opened without using a VPN.
The program works on the computer, but only with a local account.
Also, the most interesting thing is that when you add a new film/series, all covers/backgrounds/posters/film descriptions/titles are loaded without any problems.

Sry, i used a translator to avoid a large number of mistakes in the text

Hello! I can confirm same issue.
App.plex.tv is not resolving from Ru ip adresses, same with plex app on android. But plex dash and plexamp working fine.
Because of this plex app on android, for some reasone, does not swich to local, i waited several minutes - nothing happened.

Trace route to plex.tv [52.213.10.112]
with a maximum number of jumps of 30:
1 1 ms 1 ms 1 ms 192.168.50.1
2 * * * The timeout period for the request has exceeded.
3 4 ms 4 ms 4 ms 77.37.250.192
4 4 ms 4 ms 4 ms 87.226.221.70
5 19 ms 20 ms 19 ms mskix.amazon.com [195.208.208.225]
6 * * * Request timeout exceeded.
7 * * * Request timeout exceeded.
8 * * * Request timeout exceeded.
9 * * * Request timeout exceeded.
10 * * * Request timeout exceeded.

Same problem.

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Moscow, RU. I’m also having trouble accessing Plex. There are no problems with access when using a VPN.

1 Like