It is not possible to play a movie with Enhanced AC-3 sound

Plex Media Server
1

Hello,
I’ve been having trouble playing certain videos on my server for a long time.
In the end, I found out that the video with Enhanced AC-3 audio would not play at all. Below I send the details of a video where the Czech audio track is in EAC3 and cannot be played, but if I switch the same video and want to play it with an English track (which is in AC3), the video will play normally.
Can you please tell me what’s wrong with me.
Thank you.

Server Version#: 1.25.2.5319
Player Version#: 4.71.0

LOG:

[Transcoder] [eac3_eae @ 0x7f5f833fd040] EAE timeout! EAE not running, or wrong folder? Could not read ‘/tmp/pms-ac8c5b29-9fc4-428e-9e3a-bdd89c2426eb/EasyAudioEncoder/Convert to WAV (to 8ch or less)/zgcc3dx7l4fb45758yshpqcx_1872724-0-0.wav’
[Transcoder] [eac3_eae @ 0x7f5f833fd040] error reading output
[Transcoder] Error while decoding stream #0:1: I/O error

FILE:

Codec H264
Bitrate 4765 kbps
Jazyk Angličtina
Language Tag en
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Coded Height 544
Coded Width 1280
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 23.976 fps
Height 536
Úroveň 4.1
Profil high
Ref Frames 12
Scan Type progressive
Width 1280
Display Title 720p (H.264)
Codec EAC3
Kanály 6
Bitrate 384 kbps
Jazyk Čeština
Language Tag cs
Sampling Rate 48000 Hz
Název Czech E-AC3 5.1 @ 384kbps
Display Title Čeština (EAC3 5.1)
Extended Display Title Czech E-AC3 5.1 @ 384kbps (Čeština EAC3)
Codec AC3
Kanály 6
Bitrate 640 kbps
Jazyk Angličtina
Language Tag en
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Název English AC3 5.1 @ 640kbps
Display Title Angličtina (AC3 5.1)
Extended Display Title English AC3 5.1 @ 640kbps
Codec SRT
Jazyk Čeština
Language Tag cs
Název Czech
Display Title Čeština (SRT)
Extended Display Title Czech (Čeština SRT)

2

@toto-cz

Plex will play the file (either natively or by converting it for the player).

Can you please show me the logs ZIP file which captures this failing?

3

I have no idea what to look for.

Plex Media Server Logs_2021-12-15_20-37-44.zip (5.6 MB)

4

@toto-cz

You can turn VERBOSE logging off. – Not needed. Wastes space

Dec 15, 2021 20:35:02.966 [0x7f2fe5b8cb38] DEBUG - Completed: [127.0.0.1:45420] 206 PUT /video/:/transcode/session/z6zrs5lil2qdt7v9i0toqww2/4290fb6c-d91d-4489-a87c-aaa1571a9c11/progress?progress=6.7&size=-22&remaining=41818&vdec_packets=13713&vdec_hw_ok=13699&vdec_hw_status=1 (38 live) 0ms 371 bytes (pipelined: 994) (range: bytes=0-) 
Dec 15, 2021 20:35:03.000 [0x7f2fe4090b38] ERROR - [Transcoder] [eac3_eae @ 0x7fc154280040] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-ac8c5b29-9fc4-428e-9e3a-bdd89c2426eb/EasyAudioEncoder/Convert to WAV (to 8ch or less)/44b7e505-351f-4b8e-8904-d1aa603972ce_1887937-0-158.wav'
Dec 15, 2021 20:35:03.000 [0x7f2fe30d1b38] ERROR - [Transcoder] [eac3_eae @ 0x7fc154280040] error reading output
Dec 15, 2021 20:35:03.000 [0x7f2fe2c97b38] ERROR - [Transcoder] Error while decoding stream #0:1: I/O error
Dec 15, 2021 20:35:03.098 [0x7f2fe3e19b38] DEBUG - Request: [127.0.0.1:46362 (Loopback)] PUT /video/:/transcode/session/7vfzglddhnl4lmfj4r7j8byx/f1d40dba-03c6-4532-8955-453d57499189/progress?progress=0.2&size=-22&remaining=-1&vdec_packets=232&vdec_sw_ok=219&speed=9.8&vdec_hw_status=0 (38 live) Signed-i

I could not see your Server startup. (VERBOSE logging pushed it off the end)

What I expect to find is you’ve filed up the “Watched Directories” (Notify table) list

It’s easy to correct.

Don’t forget to restart Plex after increasing the table size

5

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