It Works - somewhat

supercollider · June 8, 2013, 8:46am

Got plexConnect working right away. I can browse my tv Shows without problems. Now if try to watch an Episode i get an error that "Trailer is not available". This happens all Ways/Paths:

TV-Shows > All Shows > show name > Series > File

TV-Shows > Recently Viewed Shows > show name > Series > File

...

But if I go under "watched episodes" and select a previously watched one or via "On Deck" it Works just fine.

Any sugestions how to fix this are apreciated. Sandro

Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):
ATV3, Firmware 5.1
The DNS server set on the ATV (found under the ATV settings > general > network > DNS):
192.168.1.150
The device and operating system (including version number) that PlexConnect is installed on:
MacMini, 10.8.3
The local IP address of the device that PlexConnect is installed on:
192.168.1.150
The device and operating system (including version number) that the Plex media server (PMS) is installed on:
see above
The local IP address of the device that the Plex media server (PMS) is installed on:
192.168.1.150
Where your media is stored (e.g. internal drive):
internal
The PlexConnect version number.
9.6.2013 9:00h Central Europe Timer
The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)
Detail on the media file if it is an issue related to playing a media file
Does not matter. AVI, MP4 and MKV same Issue
A log file (currently this is the output in your terminal/cmd window):

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 56271)

DNSServer : Domain: trailers.apple.com

DNSServer : ***intercept request

DNSServer : -> DNS response: 192.168.1.150

WebServer : serving application.js

192.168.1.109 - - [09/Jun/2013 19:59:35] "GET /appletv/us/js/application.js HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/plexconnect.xml

192.168.1.109 - - [09/Jun/2013 19:59:35] "GET /plexconnect.xml HTTP/1.1" 200 -

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 64937)

DNSServer : Domain: itunes.apple.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

WebServer : serving .xml: /channels/all

192.168.1.109 - - [09/Jun/2013 19:59:35] "GET /channels/all&PlexConnect=Channels HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/search.xml

192.168.1.109 - - [09/Jun/2013 19:59:35] "GET /search.xml HTTP/1.1" 200 -

WebServer : serving .xml: /

192.168.1.109 - - [09/Jun/2013 19:59:35] "GET /&PlexConnect=Settings HTTP/1.1" 200 -

WebServer : serving .xml: /library/sections

192.168.1.109 - - [09/Jun/2013 19:59:35] "GET /library/sections HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/settings.js

192.168.1.109 - - [09/Jun/2013 19:59:36] "GET /settings.js HTTP/1.1" 200 -

WebServer : serving .xml: /library/sections/2

192.168.1.109 - - [09/Jun/2013 19:59:39] "GET /library/sections/2 HTTP/1.1" 200 -

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 56668)

DNSServer : Domain: p02-streams.icloud.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 60581)

DNSServer : Domain: p02-sharedstreams.icloud.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

WebServer : serving .xml: /library/sections/2/onDeck

192.168.1.109 - - [09/Jun/2013 19:59:45] "GET /library/sections/2/onDeck HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/updateXML.js

192.168.1.109 - - [09/Jun/2013 19:59:45] "GET /updateXML.js HTTP/1.1" 200 -

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 62521)

DNSServer : Domain: p02-content.icloud.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 63512)

DNSServer : Domain: msdub000024.blob.core.windows.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 64913)

DNSServer : Domain: configuration.apple.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 59636)

DNSServer : Domain: bookkeeper.itunes.apple.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 49998)

DNSServer : Domain: upp.itunes.apple.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 58263)

DNSServer : Domain: trailers.apple.com

DNSServer : ***intercept request

DNSServer : -> DNS response: 192.168.1.150

WebServer : serving .xml: /library/sections/2/onDeck

192.168.1.109 - - [09/Jun/2013 20:06:23] "GET /library/sections/2/onDeck HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/updateXML.js

192.168.1.109 - - [09/Jun/2013 20:06:23] "GET /updateXML.js HTTP/1.1" 200 -

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 59233)

DNSServer : Domain: ax.init-cdn.itunes.apple.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 64495)

DNSServer : Domain: p2-buy.itunes.apple.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 59410)

DNSServer : Domain: mesu.apple.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 61140)

DNSServer : Domain: appldnld.apple.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 61353)

DNSServer : Domain: upp.itunes.apple.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 51022)

DNSServer : Domain: a97.gi3.akamai.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 59138)

DNSServer : Domain: a1271.gi3.akamai.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 63388)

DNSServer : Domain: upp.itunes.apple.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 57673)

DNSServer : Domain: p2-buy.itunes.apple.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 54169)

DNSServer : Domain: itunes-cdn.apple.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 60826)

DNSServer : Domain: trailers.apple.com

DNSServer : ***intercept request

DNSServer : -> DNS response: 192.168.1.150

WebServer : serving application.js

192.168.1.109 - - [09/Jun/2013 20:20:36] "GET /appletv/us/js/application.js HTTP/1.1" 200 -

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 62053)

DNSServer : Domain: ax.init-cdn.itunes.apple.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/plexconnect.xml

192.168.1.109 - - [09/Jun/2013 20:20:37] "GET /plexconnect.xml HTTP/1.1" 200 -

WebServer : serving .xml: /library/sections

192.168.1.109 - - [09/Jun/2013 20:20:37] "GET /library/sections HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/search.xml

192.168.1.109 - - [09/Jun/2013 20:20:37] "GET /search.xml HTTP/1.1" 200 -

WebServer : serving .xml: /channels/all

192.168.1.109 - - [09/Jun/2013 20:20:37] "GET /channels/all&PlexConnect=Channels HTTP/1.1" 200 -

WebServer : serving .xml: /

192.168.1.109 - - [09/Jun/2013 20:20:37] "GET /&PlexConnect=Settings HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/settings.js

192.168.1.109 - - [09/Jun/2013 20:20:38] "GET /settings.js HTTP/1.1" 200 -

WebServer : serving .xml: /library/sections/2

192.168.1.109 - - [09/Jun/2013 20:20:44] "GET /library/sections/2 HTTP/1.1" 200 -

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 58282)

DNSServer : Domain: bookkeeper.itunes.apple.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 56657)

DNSServer : Domain: trailers.apple.com

DNSServer : ***intercept request

DNSServer : -> DNS response: 192.168.1.150

WebServer : serving .xml: /library/sections/2/unwatched

192.168.1.109 - - [09/Jun/2013 20:23:09] "GET /library/sections/2/unwatched HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/updateXML.js

192.168.1.109 - - [09/Jun/2013 20:23:10] "GET /updateXML.js HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/scrobble.js

192.168.1.109 - - [09/Jun/2013 20:23:10] "GET /scrobble.js HTTP/1.1" 200 -

WebServer : serving .xml: /library/metadata/65135/children

192.168.1.109 - - [09/Jun/2013 20:23:17] "GET /library/metadata/65135/children?unwatched=1 HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/updateXML.js

192.168.1.109 - - [09/Jun/2013 20:23:17] "GET /updateXML.js HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/scrobble.js

192.168.1.109 - - [09/Jun/2013 20:23:17] "GET /scrobble.js HTTP/1.1" 200 -

WebServer : serving .xml: /library/metadata/65136/children

192.168.1.109 - - [09/Jun/2013 20:23:19] "GET /library/metadata/65136/children?unwatched=1 HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/updateXML.js

192.168.1.109 - - [09/Jun/2013 20:23:19] "GET /updateXML.js HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/scrobble.js

192.168.1.109 - - [09/Jun/2013 20:23:19] "GET /scrobble.js HTTP/1.1" 200 -

WebServer : serving .xml: /library/metadata/65137

192.168.1.109 - - [09/Jun/2013 20:23:21] "GET /library/metadata/65137?unwatched=1&PlexConnect=EpisodePrePlay HTTP/1.1" 200 -

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 61352)

DNSServer : Domain: a771.da1.akamai.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 62769)

DNSServer : Domain: e673.g.akamaiedge.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 56218)

DNSServer : Domain: setup.icloud.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 61617)

DNSServer : Domain: p2-buy.itunes.apple.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 60226)

DNSServer : Domain: a2.mzstatic.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 64701)

DNSServer : Domain: a4.mzstatic.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 56920)

DNSServer : Domain: a3.mzstatic.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 65246)

DNSServer : Domain: a1.mzstatic.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 62309)

DNSServer : Domain: a5.mzstatic.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 50157)

DNSServer : Domain: se.itunes.apple.com

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 59877)

DNSServer : Domain: p02-sharedstreams.icloud.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 50550)

DNSServer : Domain: p02-streams.icloud.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

WebServer : serving application.js

192.168.1.109 - - [09/Jun/2013 20:23:42] "GET /appletv/us/js/application.js HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/plexconnect.xml

192.168.1.109 - - [09/Jun/2013 20:23:42] "GET /plexconnect.xml HTTP/1.1" 200 -

WebServer : serving .xml: /library/sections

192.168.1.109 - - [09/Jun/2013 20:23:42] "GET /library/sections HTTP/1.1" 200 -

WebServer : serving .xml: /

192.168.1.109 - - [09/Jun/2013 20:23:42] "GET /&PlexConnect=Settings HTTP/1.1" 200 -

WebServer : serving .xml: /channels/all

192.168.1.109 - - [09/Jun/2013 20:23:43] "GET /channels/all&PlexConnect=Channels HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/search.xml

192.168.1.109 - - [09/Jun/2013 20:23:43] "GET /search.xml HTTP/1.1" 200 -

WebServer : serving /Users/sandro/Desktop/PlexConnect-XML_templates/assets/settings.js

192.168.1.109 - - [09/Jun/2013 20:23:43] "GET /settings.js HTTP/1.1" 200 -

WebServer : serving .xml: /library/sections/2

192.168.1.109 - - [09/Jun/2013 20:23:46] "GET /library/sections/2 HTTP/1.1" 200 -

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 58406)

DNSServer : Domain: trailers.apple.com

DNSServer : ***intercept request

DNSServer : -> DNS response: 192.168.1.150

WebServer : serving *.jpg: /thumbnails/PlexConnectLogo.jpg

192.168.1.109 - - [09/Jun/2013 20:25:40] "GET /thumbnails/PlexConnectLogo.jpg HTTP/1.1" 200 -

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 53417)

DNSServer : Domain: ax.init-cdn.itunes.apple.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 60634)

DNSServer : Domain: a97.gi3.akamai.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 58183)

DNSServer : Domain: appldnld.apple.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 60654)

DNSServer : Domain: bookkeeper.itunes.apple.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

DNSServer : DNS request received!

DNSServer : Source: ('192.168.1.109', 56461)

DNSServer : Domain: upp.itunes.apple.com.akadns.net

DNSServer : ***forward request

DNSServer : -> DNS response from higher level

f00b4r · June 8, 2013, 11:34am

Try updating to the latest code, there was a bug that was fixed on Thursday relating to the pre-play screen.

supercollider · June 9, 2013, 5:59am

Updatet to the latest code this morning, but still getting the same behavior.

f00b4r · June 9, 2013, 9:42am

Can you read the stick about how to reports a problem and fill out the template etc please, hopefully then we will be able to see what is going on.

supercollider · June 9, 2013, 6:30pm

Ok. Sorry I overread that part in the stick. Updated my first Post with the Informations

f00b4r · June 9, 2013, 8:44pm

Can you update your PMS, you are running quite an old version.

Also please post the content of your ‘Settings.cfg’ file (if you do not have this file you are running an old version, please update).

technowar · June 9, 2013, 8:58pm

f00b4r, is Settings.cfg can be found where your Settings.py resides? How come I don't have mine.

f00b4r · June 9, 2013, 9:39pm

f00b4r, is Settings.cfg can be found where your Settings.py resides? How come I don't have mine.

Yes but it is new in the last couple of days in the main branch.
It is generated the first run from your settings.py, from then on your config is read from settings.cfg (so this is where you should make any adjustments).

technowar · June 9, 2013, 11:46pm

Is this bad that I don't have one?

f00b4r · June 10, 2013, 9:37am

It means you are running an older version, likely with some bugs in.

If it works for you then maybe wait a while for some of the big merges incoming.

supercollider · June 10, 2013, 9:15pm

Thanks, it works now.

I had PMS 9.7 but as a PlexPass Member I updated to 9.8 it solved the problems.

system · December 20, 2019, 11:29pm

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.

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It Works - somewhat

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