Playback has stopped because the connection to Plex Media Server has been lost. Please ensure the server is available and retry.
I can’t play it on the computer the movie is on either. It doesn’t give me an error, just the “working spinny thing”
I get the error on the Fire stick that I added Plex to today and it asked for the code, put it in, all was well.
It sees the movies, wont play.
Luckily I didn’t pay for the lifetime and just the monthly to see if this works for me.
Any help?
How do you have your Plex Server configured? Did you follow the FAQ entries on setting up the server and the clients?
And before I get scolded for not looking in the forum, I did, it just didn’t seem to pertain to me, the answers and problems I have.
@kegobeer-plex said:
How do you have your Plex Server configured? Did you follow the FAQ entries on setting up the server and the clients?
As @kegobeer-plex said we need to know what your configuration is.
Also you need to provide logs:
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
And what your network configuration is.
There are many VERY knowledgeable people here that can give a LOT of help BUT they must have something to work with.
I thought the setup was an easy walk thru. I don’t think I did anything goofy.
Please explain how you have your system configured. What OS, hardware, network, clients, etc. Where is your media? We need to know all of that to help troubleshoot the problem.
It’s just on my home computer. It populates the movies, just doesn’t play.
I’m on Windows 10. The Fire stick that gave me the error was on the same wifi network.
There are errors that need to checked out to see why
Jul 16, 2017 18:34:32.475 [7768] WARN - Denying access due to session lacking permission to transcode key /library/metadata/5
I am on mobile so can’t easily check this out or search for previous reports .
The above might not be the actual issue - just stumbled on it when looking at the logs on my iPad - a bit difficult to look at the logs on the iPad. So I will step aside
Try un ticking the audio settings on your fire stick in the PLEX APP not the amazon audio settings.
That the movie won’t play locally is troublesome. You should be able to play the movie via Plex Web or Plex Media Player on your PC. Please send the XML for the movie you’re trying to play.
Can you play the movie with VLC or similar apps on your PC?
Regarding the Fire TV Stick:
To pull the XML, launch Plex Web and go to the movie you want to play. Click on the three dots in the upper right corner, then on “Get Info.” This pulls up the Media Info panel. Click on “View XML.” Save the info to a file & send.
