Server Version#: 1.43.0.10492
Plex Media Server Logs_2026-02-19_17-32-42.zip (6.3 MB)
Player Version#: Don’t know, tend to play through Sonos or Symfonium
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
My Plex servers have been running without problem for many years. Teo weeks ago they lost remote access and the message “Not available outside your network” appearing.
I did not change anything about my Plex, Network or router set up. I have followed all of the guidance to no avail.
Yesterday and today I completely rebooted my entire set up. On both occasions remote access was stable for about 5 hours. I tested and was able to play music without problem. Remote access has now dropped. When I try to retry to connect, connection appears to work for a very short time and then drops again.
I wrote down all the details from the Plex remote access. Nothing has changed. I double checked that the manual port forwarding rules matched. They did and still do.
I checked on canyouseeme.org that my ports were visible. They were and still remain so.
I hope I have attached the logs correctly, my first time of doing so.
I can’t see what it preventing this from working.
Your server log has a bunch of warning that say (Could not resolve host: plex.tv)
I know you mentioned that you had not changed anything but possibly your ISP did.
First thing I would try using a different DNS like Google DNS or Cloudflare Public DNS
Thanks for that. I’ve gone with GoogleDNS. Rebooted and seems to be working at present but will keep an eye on it for now. Any problems I’ll report back with logs!!!
Thanks for your help.
Ok, that didn’t last. Remote access stayed up for about 90 minutes. Then back to previous state- not available outside your network
Log attached.
Plex Media Server Logs_2026-02-19_20-41-00.zip (5.7 MB)
From your logs:
Feb 19, 2026 18:36:22.589 [140361978215056] WARN - [CERT/OCSP] getCertInfo failed; skipping stapling
Feb 19, 2026 18:36:29.822 [140361970871096] WARN - MyPlex: attempted a reachability check but we're not yet online.
Feb 19, 2026 18:53:54.326 [140361851419448] WARN - NetworkServiceBrowser: Error sending out discover packet from 192.168.1.226 to 192.168.1.255: Network unreachable
Feb 19, 2026 18:54:56.630 [140361881381688] WARN - [HttpClient/HCl#71] HTTP error requesting GET https://v4.plex.tv/pms/:/ip (6, Couldn't resolve host name) (Could not resolve host: v4.plex.tv)
Feb 19, 2026 18:54:56.630 [140361883491128] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=-6):
The error messages seem to indicate a local network issue, but that could also be an issue with your ISP.
It might be worth checking the service status with your ISP, perhaps they are experiencing some sort of issue.
It is also worth checking your own network equipment, you may be seeing issues that you are not aware of.
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