Known Movie not matching in Plex

Server Version#: Version 1.18.1.1973
Player Version#: Version 4.8.3

I have a movie that even when using the database ID is not matching. Info below.

File Location: \atlas\Vide…ed\A Cinderella Story Christmas Wish 2019.mkv

I can play around with the name or even try searching for “tt10326928” and it still fails to find the movie in the results. Not sure next steps I’ve never had one go past searching for the ID to resolve the media match.

I just tried it using a random move and ‘fix match’
using the “A Cinderella Story Christmas Wish” and “The Move Database” it pulled it right away, but I didn’t actually select it to see if I got the correct metadata, but it did match.

I tried the “tt10326928” using the same procedure and it didn’t pull the match, That has worked for me in the past not sure why it wouldn’t work today.

Year should be in Brackets ( )and ideally the Folder name should be the same as file without the extension in this case mkv

A Cinderella Story Christmas Wish (2019)
/ A Cinderella Story Christmas Wish (2019).mkv

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All 2700 movies I have are in 1 directory and they match fine, even if some take manual intervention. None have the year in brackets.

I tried “Plex Movie” and “The Movie Database” yesterday with no luck but using your result tried movie database today and it now found it so were “fixed” over here. Thanks Dave!

Ok then, it works for you till it doesn’t.

Here is the support page on the issue, lets hope you have no further matching issues.

I very rarely have matching issues and when it does happen it normally a very new Title.

That is for TV shows. Thanks for the ideas none the less!

Ok, then. Looks like you know best.

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Ignoring all the snark above, this is indeed the correct answer. I use an external program to record TV and movies and it’s crawled by Plex afterward. For my DVR Movies folder, I needed to make TheMovieDB the primary agent. The Plex movie agent doesn’t immediately have cable TV movies after they air, but MovieDB typically does.

For those who have wives who plan to watch Christmas movies on the usual suspects (Hallmark, Lifetime, etc), this is a handy bit of info.

BTW I’ve placed movie files in the same folder for 8 years. It has always worked in Plex, even if it’s not technically a “best practice” (who the heck wants a bazillion folders created just to inefficiently place one movie in each?).

I did that for as long as you have, then moved everything into one huge library, from 17 smaller ones - and scanning/speed/general snappiness I’ve enjoyed for - ever - tanked. I add some movies to folders every day - and every day it seems better. May be in my mind, but it seems better and may be easier on the equipment (so I’ve heard).

I can say, without fear of being wrong - having every movie in a folder is a PITA!
(when you want to explore it with a file manager)

The movie folder helps keep all the associated files together.

Right, but it also keeps the file out of the scanner - if nothing has changed within - or so I’ve heard.

Now that I have 28 million files in one library - I reconsidered my stance.

Yes, and No… since the last few updates I’ve seen some very weird scanning issues, all reported but just ignored so far.

I’ve noticed that, but so far not seen any local appearances of same. Let’s hope that trend continues - as I add the “H” movies in Sets and Sequels to folders (my maintenance task for today…lol)

If you follow naming convention on the related files, it works just fine. I have forced SRT’s in the same folder, properly named, and it just works (not counting the general problems with SRT’s on some devices).

In my collection, I don’t have many SRT’s (just forced) or bonus feature videos. If I did, I’d certainly consider adding folders to those movies. It just seems very inefficient to have one folder for essentially every video file, and Plex handles it fine.

That’s so fascinating. I did something very similar a while back, moving from genre folders into one big folder. I’ve had it set up different ways, once on a local drive, later via SMB to a NAS. In all cases, no problems at all. Scanning isn’t even slow. This is in the range of (I’m guessing here) 8TB of movie files. So yours may just be way bigger and it could cause problems I haven’t run into.

I’ve got 10TB or so, scattered to heck and back (where they once resided in Genre Libraries) across 5 local drives. But hey, Actor Image search works now. Must have been worth it. I guess.

Still wanting those Genre/Other Separations (without drilling) - pretty badly:

i have one folder for movies, TV shows, mini series and videos.

videos has only about 10 items in it, my users send me things to include, funny clips etc… I then delete them after a few months.

It’s within Plex standards to have everything clumped in the main folder if you want to. The posters above are wrong.

Quoting the “Naming Movie Files” help item from above:
If you wish, you can also put movie files next to each other in a main folder. The structure isn’t important unless you have custom media (e.g. posters) for a particular movie.

Well, you go ahead and explain that one to me.

Every Ninja, Employee, or Plex Junkie on the street will tell ya it’s best to put every movie in a folder. Trust me - I resisted vehemently for a LONG time. I am now finding out why the previous suggestions were right and I was wro…wr… w… you know.

Had Plex simply made Actor Image Search work across all 17 of my Movie Genre Libraries - everything would have been fine - but when I realized Plex has no intention of making Actor Image Search work across multiple Movie Libraries - I had to take matters into my own hands (kicking and screaming all the way).