Latest Plex server forces trailers/extras when refreshing metadata, with no option to turn off?

[Bjoure]

Server Version#: 1.20.3.3437
Player Version#: 1.20.0.1406-f47a81b7

So I just updated to the latest version of PMS and I refreshed metadata on 1 movie-- because I want to fix the sideloaded subtitle language bug. (#11956)

But the server still does not recognize the language of my srt files even after analyze/rescanning/metadata refresh.

It looks like this version did not fix the problem for me. I tried the Plex dance, removing and re-adding the subtitle files, etc. to no avail.

Specifically, I’m using zh-hans in my filename to denote Simplified Chinese. Plex had no problem with this before this bug appeared.

Right now, my srt files with zh-hans still appear as language unknown in Plex.

MOREOVER, after I refresh metadata, I now see extras and “play trailer” on my movies, and I have no way of turning them off because there’s no option for the new Plex movie agent. The current documented method for turning off extras/trailers is outdated because it hasn’t been updated for the new Plex movie agent.

I would very much like my subtitles to be recognized by Plex again and also I want to disable extras and trailers.

[FordGuy61]

@Bjoure

there’s no option for the new Plex movie agent.

It moved. No longer in server settings.

Edit the library, choose Advanced. You’ll see the various options, including “Find extras.”

[FordGuy61]

Documentation:
Plex Documentation → Plex Media Server → Scanners & Agents →

Advanced Settings Plex Movie Agent.
Upgrading a Movie library to the use the new Plex Movie Agent

Also the July 2020 Announcement

Introducing the new Plex Movie agent

Hello there! We’ve been testing and tweaking our new movie scanner and matching agent for a little while now with the help of many forum users (thank you!). We’re finally ready today to release this out into the wild with the current 1.20.0 beta release. Release announcement: Plex Media Server - #357 by ahiyahiya The TL;DR With the new 1.20.0 beta when you create a new movie library it will default to the new Plex Movie agent. Existing movie libraries will remain unchanged but you can upgrad…

[Bjoure]

Well, it’s a bug then. I never changed this setting. I updated to the latest PMS. I refreshed metadata. And now I see extras and trailers.

[FordGuy61]

Server: PMS 1.20.3.3437 on Synology DS918+

Tested on my system. Same results as you.

You can disable all extras but trailers by enabling “Only show trailers.”

Settings: Find extras = deselected and Only Show Trailers = deselected.
Results: Trailers and extras still displayed.

Settings: Find extras = deselected and Only Show Trailers = selected.
Results: Trailers displayed, other extras not displayed.

From the documentation:

• Find extras : Find trailers and extras automatically (Plex Pass required)
• Only show trailers : Skip extras which aren’t trailers

[BigWheel]

Thanks for report

[Bjoure]

Just downloaded the latest build. Still seeing extras and trailers, but also the subtitle language code still isn’t fixed! I tried analyze/rescanning/refresh metadata. Still unknown language.

[Bjoure]

FWIW

[BigWheel]

The trailer fix should be in 1.20.4 which is not out yet.

[Bjoure]

Hi,

Thanks for keeping an eye on this. I downloaded the latest beta 1.20.4 and I can confirm that the trailers/extras issue has been resolved. Once I refreshed metadata they are gone.

However, regarding the subtitle language issue–

I have done some testing, on the latest beta, Plex still doesn’t recognize language-region tags, like zh-hans to indicate Simplified Chinese.

It used to, but this function has since been broken a version or two ago.

I changed the language tag to zh which Plex recognizes as Chinese.

Plex still recognizes subtitle titles/display titles, as shown in the screenshot here.

In conclusion, I’d like Plex to recognize filenames such as xxyyzz.zh-hans.srt as Simplified Chinese, which it used to do. Right now, it only recognize xxyyzz.zh.srt as Chinese.

The problem is that, as you can see in the screenshot, it doesn’t differentiate Simplified Chinese from Traditional Chinese, they’re both displayed as “中文” which means Chinese.