Latest Plex Update, Getting Constant NAS Out of Memory Issues

Plex Media Server NAS & Devices
1

Server Version#: DSM 7.1.1-42962 Update 4
Player Version#: 1.31.1.6733

Never happened before, but now constantly getting this error and unable to use server. Memory is clearly not an issue here on my DS920+. Only used as storage and PMS. Restarting didn’t fix. No other issues on NAS-side, so must be Plex from what I’m seeing. No other recent changes at all other than updating to latest Plex version. Server is unreachable. Just noticed that this is the second time now I’ve clicked “Run” as if the service doesn’t even want to start. Freezing up and crashing during playback as well.

2

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Yet again… Need to click Run. No “Out of Memory” notification this time.

3

Please provide server logs so we can see what’s going on when this happens.

4

Got this for the I don’t know how many-ith time after restarting PMS on the server. Works after about a minute of loading…

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Response code="503" title="Maintenance" status="Plex Media Server is currently running database migrations."/>

Logs…
{Removed after finding issue}

5

That’s the server running database updates

Give it time, it will resolve.

Wait 1 minute and F5 (fresh the page)

From your logs, I also see you have some bad media.

Feb 24, 2023 00:01:15.432 [0x7f45a8115b38] ERROR - Mp4AtomParser: Invalid atom header size: 0

This will be tougher to find but still can be found.

As for “Out of Memory”, did you increase the number of folders PMS can watch?

If you did, it’s easy to overload the memory requirements and get “Out of memory”.

Please let me know if you did and I’ll help you fix that.

6

Wooh. That error is going crazy. It’s filling up the entire 10MB log in about 0.1s.

7

A zero length atom is a corrupted file. :frowning:

8

As for “Out of Memory”, did you increase the number of folders PMS can watch?

Nope, just added folders within.

Ok, I know when the issue started, so I’ll remove the folders added since then. Empty the trash and clean bundles. Then slowly add back in and see which is corrupted. Then figure out how to replace it. Thanks!

9

How much memory is installed? ( Some units only come with 2GB )

Plex can use 1 - 1.5 GB.

If you have other apps running, DSM goes into “swapped - out of memory” status pretty easily

If this is what’s happening, you can add memory to most of the units easily and in a few minutes

10

4 GB installed, extra memory will come at a later date. But it was a corrupted file. No issues now with removal, and memory sitting happy where it normally is at.

But I do have another question. On the Home Screen, there’s a row that says “Because you watched [whatever movie/show title]” and gives recommendations in the Movies & Shows (On Plex) library. I don’t like seeing the yellow triangle in the top-right of the posters, so I mark every movie and episode as played. So this row just shows similar things from random movies and shows each time lol. Any way to remove it without having to unpin the Movies & Shows (On Plex) library from the sidebar? It’s not listed in the Manage Recommendations section.

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No. We don’t have a way to customize the hubs that come from Movies and Shows.

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