Latest PLEX Version For Roku Ultra and Roku 3 Both Stuttering Playback

General Discussions
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I’ve used PLEX for many years, and never had an issue like this. Before you ask, no it’s not my network, and I don’t believe it’s my server either, here’s why: movies I’ve watched many times never used to stutter like this, they stutter on both Roku devices that I own (Roku Ultra and Roku 3), this has been going on for about a month or so. As a diagnostic step, I even setup my old first-gen Amazon Fire TV and Fire TV stick, and neither of these have the issue in PLEX. I’ve already set the Roku devices to stream at native rates, even tried going WAY down, which seems to help a little but still doesn’t solve the problem.

Here are my PLEX server specs: PLEX 1.16.1.1291, Linux Mint Sylvia 18.3 (as a troubleshooting step I have updated all available packages with no change) AMD FX™-8350, 20GB of RAM, GeForce GT 430, and this is a dedicated box for PLEX, workload on the server is extremely low, as it is just us streaming for the most part. Storage is delivered by an ASUSTOR AS-204TE with 4 WD Red HDDs in RAID 5, and its sole purpose is to feed PLEX.

My Roku Ultra is hardwired (as was the Amazon Fire TV) and the Roku 3 is wireless (as was the Fire TV Stick, same location), but pretty close to the router. No other Roku channels experience stuttering or buffering of any kind (Netflix, Philo, etc).

PLEX on Roku is 6.3 Build 11, there are no updates available. As I mentioned, the Amazon devices stream perfectly, as does my laptop via chrome, and my old HTPC via chrome and the PLEX Windows app. All of these things lead me to believe that it HAS to be the PLEX Roku app.

Any ideas or info?

2

Still having this issue. PLEX offers no support and recommends this method, yet this is my second inquiry in 4 years and neither have been replied to.

Any help at all would be greatly appreciated.

3

I have the same issue here on my wife’s Insignia Roku TV.

Same Plex version and build number as original poster.

I can’t say where the issue started, but several week ago I know it all worked fine because I was watching movies on it. It does not seem to be dependent on the source encoding at all, since it happens with all the different media I checked.

Works fine on my other devices (mostly Fire sticks, but also tablets, desktops and phones).

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Same problems. I would say that PLEX support sucks, but who knows for sure, there doesn’t seem to be a support team. I guess I’m going to get an AppleTV and just can the Roku. Pretty sad, I’ve used Roku since their first unit launched, in the beginning of when Netflix had free online streaming :slight_smile:

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